ESSENTIAL FUNCTIONS. Actively oversee, support and administration for multiple clinical applications. Investigate new clinical applications for use at InterMed. Assess and communicate the impact of new technology on clinical workflows. Participate as the clinical technical lead in pilots of new technology. Serve on project teams as the clinical technical lead to implement new applications. Maintain awareness of new regulatory, certification, vers...
ESSENTIAL FUNCTIONS. Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources. Walk customers through problem solving process. Follow-up with customers, provide feedback and see problems through to resolution. Install, modify, and repair computer hardware and software. Utilize excellent customer service skills ...
ESSENTIAL FUNCTIONS. Answer incoming telephone calls to the pod as back up to the CA pod point. Schedule patients for all routine appointments, follow ups and ancillary appointments. Complete forms necessary for patient appointments (including printing, assembling, and mailing patient packets). Maintain up to date pod paperwork (patient education, ABNs, etc.). Assist with manual faxing and scanning of urgent paperwork as needed. Monitor and prior...
ESSENTIAL FUNCTIONS. Answer incoming telephone calls to the pod as back up to the CA pod. Schedule patients for all routine appointments, follow ups and ancillary appointments. Complete forms necessary for patient appointments (including printing, assembling, and mailing patient packets). Maintain up to date pod paperwork (patient education, ABNs, etc.). Assist with manual faxing and scanning of urgent paperwork as needed. Monitor and prioritize ...
ESSENTIAL FUNCTIONS. Greet incoming patients using friendly, respectful communication. Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc. Accept patient payments and document accordingly. Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays. Maintain accurate transaction b...
