IT Help Desk Technician

At IntraFi, we prosper by working hard in an open and creative environment. Our employees enjoy the flexibility of a hybrid work environment (flexible telework/remote schedule) along with robust benefits and career growth opportunities. Our efforts to create and maintain a culture that values our people have led us to be designated among the top fintech companies to work for by American Banker. IntraFi has also been recognized as one of the best places to work by the Washington Post’s Top Workplaces and the Washington Business Journal’s Best Places to Work. Our company is also recognized among Fortune’s lists of Best Workplaces—Small & Medium Businesses and Best Workplaces in Financial Services and Insurance.

Headquartered in Arlington, Virginia, IntraFi – the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits – provides dynamic, all-weather balance sheet and liquidity management solutions to help financial institutions grow franchise value. The company, chosen by thousands of banks since its founding over two decades ago, has assembled the largest bank network of its kind. Its solutions help institutions to acquire high-value, local relationships; purchase funding; and reduce collateralization costs.

Your Role

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.

Your Responsibilities

• Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
• Diagnose computer problems, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remotely, and in person
• Setup and deploy IT equipment, monitor systems, and perform maintenance

Required Experience, Skills, and Qualifications

• One to three years of progressive experience in a help desk environment
• BS or equivalent experience
• Background in financial services is beneficial
• Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
• Superior problem-solving capabilities
• Ability to multitask within tight deadlines and strong organizational skills
• Self-directed and results/goal-oriented

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 5 years (Preferred)

Ability to Commute:

• Arlington, VA 22209 (Required)

Work Location: Hybrid remote in Arlington, VA 22209

Salary : $65,000