Director, Patient Services - Patient Education Field Lead - Wainua

Ionis Pharmaceuticals, Inc., is headquartered in Carlsbad, California, with offices in Boston, Massachusetts, and Dublin Ireland. For more than 30 years, Ionis has been the leader in RNA-targeted therapy, pioneering new markets and changing standards of care with our novel antisense technology. Ionis currently has three marketed medicines, and a premier late-stage pipeline highlighted by industry-leading cardiovascular and neurological franchises. Our scientific innovation began and continues with the knowledge that sick people depend on us, which fuels our vision to become the undisputed leader in genetic medicine, utilizing a multi-platform approach to discover, develop and deliver life-transforming therapies.

As the first company to fully harness the power of RNA technology for human therapeutics, Ionis’ platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. We are building upon our innovative research and drug development excellence to provide greater value to patients, and we are well positioned financially to deliver on our strategic goals.

Ionis is a challenging, motivating and rewarding environment designed to foster innovation and scientific excellence. Our success is a direct result of our outstanding employees. We are interested in bringing together a diverse group of individuals with different skill sets and perspectives into this creative environment to be part of a productive and inclusive team. While acknowledging people are actively engaged in hybrid/remote work, we continue to invest time, money, and energy into making our workplace locations a place where our culture and employees can thrive. We believe engaging on a day-to-day basis, in person,builds solid and lasting relationships, and contributes positively to our culture and innovation. From the heart of our stunning Carlsbad campus,we aim to provide a central connection point for all our employees. These facilities give us the opportunity to connect cross-functionally, collaborate and to build on the success of our business as we continue to grow. Join us and experience our unique culture while you develop and expand your career.

POSITION:

The Director, Patient Services—Patient Education Field Lead - Wainua is a strategic, field-based, leadership role

reporting to the Executive Director, Patient Education Field Lead and is responsible for designing, building, and

leading the patient education manager team at Ionis. The successful candidate will lead/hire a team of Patient Education Managers (PEMs) who are responsible for empowering and educating patients and caregivers. You will provide expert clinical/business knowledge to help shape the strategy, goals and objectives, as well as brand and tactical plans. You will ensure high standards of patient support, assist in developing educational materials, and foster cross-functional collaboration between medical, commercial, and compliance teams. This position requires strong leadership in patient access, team development, and advocacy, with a focus on aligning patient education efforts with broader company goals.

RESPONSIBILITIES:

• Hire, lead and coach a patient-facing Patient Education Manager team of 5-12 field-based professionals to meet and exceed patient support objectives and performance metrics
• Develop and execute a strategic plan for patient education, aligned with brand goals, reimbursement trends, and new product launches
• Design and lead implementation of patient-journey-based education workflows with operational, systems and data partners
• Conduct ongoing refinement of PEM team strategy and educational materials to increase awareness and optimize service offerings
• Develop success measures for PEM team to demonstrate ongoing monitoring of progress and results
• Overall team performance management, including objective setting, coaching, training, development and evaluation/analysis
• Conduct field rides, performance reviews and check in calls to coach, develop and support team members
• Collaborate with Medical Affairs, Market Access, and Commercial to ensure aligned patient support strategies and compliant educational content
• Leverage your diverse industry expertise in people management, clinical, access, and reimbursement expertise to holistically provide guidance and direction to PEMs
• Demonstrates commitment to team growth by sharing perspectives, insights, and recommend strategies in developing patient education solutions, and integrate into overall patient services vision and goals/objectives
• Participate in ongoing refinement of patient engagement strategy and educational materials to increase awareness and optimize service offerings
• Ensure all educational programs are fully compliant with industry regulations and develop key metrics for program effectiveness as well as executing rigorous compliance monitoring plans and systems
• Partner with internal stakeholders to develop and track performance metrics and implement accurate strategies and tactics informed by analytics and data gathered
• Complete all requisite training and ensure full compliance with all applicable corporate and industry policies
  
  

PREFERRED QUALIFICATIONS:

• Bachelor’s degree required; Advanced degree preferred
• Minimum 10 years’ industry experience with expertise in building and operationalizing patient support teams
• Led field-based patient services/support teams with a patient centric approach
• Visionary leader who has overcome challenges and successfully launched new initiatives
• Ability to manage multiple projects, work in complex environments, and lead a diverse team
• Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
• Ability to lead without authority, supporting prioritization of resources
• Exceptional communication skills and ability to interface with both internal and external partners and stakeholders
• Proven track record of leadership in patient engagement, cross-functional team collaboration, and delivering results that meet or exceed targeted objectives
• A curious leader who is eager to listen, has the courage to ask bold questions and influence via strong interpersonal and communication skills
• Passion for understanding and championing the needs of patients and caregivers
• Prior product launch experience preferred
• Cross functional leader that has experience building a new function in an organization
• Understanding of the legal and regulatory environment in pharmaceutical services, pharmaceutical industry guidelines, and other compliance-related issues
• Ability and willingness to travel domestically as required (up to 70%)
  
  

Compensation Range:

$179,594 - $238,939

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