What are the responsibilities and job description for the Infrastructure Engineer position at IQE?
Who We Are
IQE is the leading supplier of compound semiconductor
wafer products and advanced material solutions to the global semiconductor
industry. IQE is essential to technology growth markets, as the only compound
semiconductor epitaxy foundry with a global footprint and proven ability to
manufacture at scale.
About the role
This role is responsible for providing an excellent technical service
to the organisation’s users in a help desk environment along with providing
desktop support, including some “out of hours” work especially during
emergencies. participation in the standby rota, providing OOH support.
- First line support for Helpdesk system
- Carrying out
technical/IT related tasks and ensuring all work quality is of a high standard
across the team. Supported with good documentation including quality process
documentation
- Ensure that all customer requirements are met in full and
on time.
- Promoting innovation and ensure
troubleshooting skills are of a high standard.
- To participate in both local and group wide projects.
- Adhering
to all internal safety, HR, environmental and quality guidelines &
procedures
Requirements
- Qualification in an IT
discipline, or a minimum of 2 years’ experience in a similar role
- Qualification in
Microsoft technologies
- Experience with
Microsoft technologies (Installing, configuring, supporting, troubleshooting)
- Experience with
networks including Wireless AP’s
- Experience with HP
hardware: laptops, desktops, switches and network hardware
- The ability to work
very competently in a Microsoft environment and have the drive and commitment
to adapt, learn and own new technologies.
- The ability to work
closely and communicate well with all levels of operational, management and IT
staff. Essential to be an effective team player
- Customer support skills
and work planning skills are essential along with the ability to multi-task and
prioritise effectively.
- Commercial awareness is
sometimes important to be able to prioritise customer requests
Benefits
We have been awarded ‘Ones
to Watch’ by Best Companies defined as ‘good levels of workplace engagement and
showing promising signs for the future’.
We have established an
Environmental, Social and Governance (“ESG”) Board Committee, that will oversee
the execution of our ESG strategy. We give back and have
multiple initiatives underway supporting local and communities and global
charities.
All our employees benefit
from:
- Long Term Incentive Plans (LTIPs)
- Professional Development and career pathways
- Bonus plans
- Comprehensive
health insurance offering medical, prescription, dental and vision
coverage.
- Company
paid Life and Disability Insurance.
- Long service awards 5, 10, 15, 20, 25 and 30 years
- Values-based recognition awards
- Employee Assistance Program (Free family, legal,
financial and counselling support 24/7 Access)
- Access to workplace Mental Health First
Aiders/wellbeing rooms
- 401k Plan with company match of up to 50% on the
first 6% of the employee’s contributions
