Field Technician - East Tennessee

Department: Operations

Classification: Non-exempt

Job Reports To: Director of Operations

Location: East Tennessee

About IRIS

About Us
IRIS Networks enhances the region with the most robust and reliable communication solutions by bringing ultra-high-speed data, voice, and internet solutions to over 250 communities across Tennessee and parts of Alabama, Georgia, Virginia, and Kentucky.

Job Summary

To provide the technical expertise to maintain the operation of the network, install and upgrade network elements, and troubleshoot and repair problems in the network. Manage field resources required to resolve site issues and implement new and current technologies in lab and live conditions.

Essential Job Requirements

• Perform system installations, configuration, provisioning, upgrade, turn-up, and service activities at collocation sites.
• Conduct on-site and remote diagnostics to isolate fiber optic problems and equipment malfunctions and to determine corrective action required to restore equipment to proper operational condition.
• Manage field resources required to resolve site issues.
• Implement new and current technologies in a lab and live conditions.
• Maintain, monitor, test, repair and operate telecommunication network elements.
• Maintain, monitor, test, and repair customer circuits.
• Troubleshoot customer circuit problems in the network.
• Test new equipment (i.e.: new cards, splitters, model equipment, etc.)
• Manage inventory control of incoming shipments.

Benefits
Healthcare benefits for the employee and dependents are paid 100% by IRIS Networks starting on day 1.

• Medical Health Care Coverage
• Dependents’ Health Care Coverage
• Major Medical and Surgical Coverage
• Dental Care Coverage
• Vision Care Coverage
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Group Term Life Insurance
• 401(k) Plan: Company match of 100% up to 8% of salary. Participation in the plan begins on the first day of the next calendar quarter following the hire date.
• Vacation: 16 days of paid time off (PTO), pro-rated based on the hire date. Increases to 21 days after three years.
• Holidays: Standard nine company-paid holidays plus one floating holiday for ten (10) total days.
• Competitive salary
• Professional development opportunities
• Company-paid parking at corporate in downtown Nashville
• Complimentary gym membership at the corporate office in downtown Nashville
• Dynamic and inclusive work environment

Employment Classification

• Full-Time, Non-exempt
• 40 hours/week overtime
• Remote

Experience Level: Entry Level, Intermediate Level, Senior Level

Qualifications:

• Must have previous experience in telecom dealing with fiber optic cable, coax cable, optical equipment, and DC/AC power.
• Must have previous experience in testing multiple services.
• Must be knowledgeable of the following equipment – DWDM, SONET and ETHERNET.
• Must be a licensed driver, be able to understand road directions and interpret a map.
• Must be a proactive learner, creative, and flexible.
• Must be customer service oriented, a team player, assertive but not pushy.
• Must be analytical, detail oriented, responsible, and organized.
• Must possess good communication and decision-making skills.
• Must be technical minded, open-minded and resourceful.
• Must have a positive attitude, be easy going, and a good problem-solver.
• Must be flexible to work outside normal working hours and days.

Physical and Mental Demands:

• Must be able to hear and talk continuously throughout the day.
• Must have clarity of vision, both near and far acuity, as well as depth perception and accommodation.
• Outside work is medium in nature and requires exertion up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
• While in the office, work is sedentary in nature and requires exertion of up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
• Must be able to reach, handle, finger, and feel objects.
• Must be able to drive a car for long periods of time, when required.
• Must have the mental ability to read, compare, copy, compute, compile, analyze, coordinate, and synthesize information and data.
• Must be a methodical thinker, and able to understand and interpret technical information.

Equipment Used:

• Light meter, OTDR, SONET, DWDM, M13 Mux, T1 DACs, MetroE, and CPE.
• DS1 to 100G test sets.
• Ladder, power tools, cable/fiber tools, and hand tools.
• Office equipment such as telephone, computer, and printers.
• Automobile.

Working Environment and Hazards:

• Works in a central office, datacenters, local businesses, and remote cabinets/PoP.
• Works in an outside environment.
• Exposure to noisy, cold, dark, dirty, wet, hot, and dry conditions.
• Exposure to low and high voltage (i.e., electrical shock), and optical laser (i.e. blinding laser).
• Exposure to long-distance travel (i.e., road hazards).
• Exposure to heights (i.e., working on ladder).

To apply, please submit your resume and why you are the ideal candidate for this position to hr@irisnetworksusa.com.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: On the road

Salary : $75,000 - $80,000