What are the responsibilities and job description for the Jr. Help Desk Technician position at Irvine Technology Corporation?
Jr. Help Desk Technician (Onsite)
We have an immediate need for a contract Help Desk Technician to join our client in Dover, Delaware.
Location: Dover, Delaware (Onsite)
This job expects to pay about $18 - 21 per hour plus benefits.
What You Will Do:
- Field incoming help requests from end users via both telephone and email in a courteous manner.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Assist with first touch response and troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure the problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked questions lists for end users.
- Provide Windows support to users.
What Gets You The Job:
- Junior experience as a help desk technician.
- Experience with Okta, Jira, or Google Workspace will be considered a plus.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Salary : $18 - $21
