IT Help Desk Technician

Miller Edge is seeking a dedicated and detail-oriented full-time IT Help Desk Technician to join our dynamic team. This role is critical in supporting our internal customers by addressing hardware and software challenges. The successful candidate will provide both on-site and remote technical assistance, ensuring smooth setup and operation of computer systems, software upgrades, and efficient troubleshooting of IT issues. If you have a passion for technology and enjoy solving problems, we want to hear from you!

DUTIES & RESPONSIBILITIES

• Configure, install, and set up PCs, laptops, printers, and software.
• Troubleshoot and resolve daily IT issues, including PC, printer, network, iPhone, Windows, and related applications.
• Assist with network administration tasks to ensure seamless system operations.
• Handle IT-related assignments as directed, contributing to various projects.
• Respond promptly to Help Desk inquiries via phone, email, or in-person requests.
• Install, diagnose, repair, maintain, and upgrade computer hardware and equipment.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Collaborate with Human Resources to manage system access for new and transferring associates, as well as timely account deactivation for separations.
• Adapt to additional or redefined responsibilities as needed to meet company goals.

SKILLS & ABILITIES

• Strong knowledge of computer and network system operation, maintenance, and troubleshooting techniques.
• Proficiency in Microsoft Office Suite, including Excel and related software.
• Ability to multi-task, maintain accurate records, and prepare reports while following detailed instructions.
• Skilled at training and instructing employees on computer and network system usage.
• Capable of handling complex assignments with independent judgment and initiative.
• Exceptional communication skills, both written and verbal.
• Excellent listening and problem-solving abilities.
• Strong time management, attention to detail, and organizational skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Prolonged periods of sitting at a desk while working on a computer.
• Work primarily performed indoors in a professional office setting.
• Must maintain a professional appearance that aligns with company standards.
• Moderate noise levels typical of an office environment.
• Frequent use of visual acuity to operate equipment, read technical materials, and use a keyboard.
• Occasional bending, stooping, kneeling, or crawling as needed.

QUALIFICATIONS & EDUCATION REQUIREMENTS

• High School Diploma or GED required; Associate degree in an IT-related field preferred.
• Minimum of 3 years of experience in an IT Help Desk role.
• Strong technical analysis skills with the ability to communicate solutions effectively to end-users.
• Proven ability to work independently and collaboratively in a team environment.
• Exceptional interpersonal and oral communication skills, with a focus on delivering excellent customer service.

PREFERRED SKILLS

• Self-motivated and able to work independently to achieve departmental goals.
• A collaborative team player with a positive attitude.
• Experience with Epicor Kinetics is highly desirable.

Join Miller Edge and become an integral part of a team where your technical expertise and problem-solving skills will make a significant impact. Apply today and help us continue to deliver outstanding IT support and solutions!