What are the responsibilities and job description for the Service Coordinator position at ITR Group?
Title: Service Coordinator
Location: Plymouth, MN
Hours: Monday - Friday regular business hours with occasional nights and weekends
Salary: $56-60K plus bonus
As a Service Coordinator, you will be responsible for managing our service activities such as warranty management and administration, planned or on-demand maintenance requests, and small scope projects.
Day to day:
- Manage customers' service work orders from start to finish.
- Maintain good relationships with customers by providing best in class customer service.
- Schedule Labor Partners for service and warranty work.
- Manage data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals).
Education:
Bachelor's degree or equivalent experience.
Experience Required:
- 1-3 years customer service.
- Experience communicating with vendors and customers.
Experience Preferred/Other Qualifications:
- Lighting, Electrical, and LED technical knowledge.
Salary : $56,000 - $60,000
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