What are the responsibilities and job description for the Pharmacy Call Center Technician position at IWP?
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy services and also facilitate new patient enrollment. This role supports the needs of our patients and facilities through a combination of pharmacy technician and customer service duties, including data entry, prescription profile management and managing inbound and outbound customer contacts. This role may also be required to support pharmacy production as needed.
What You’ll Do
- Pharmacy data entry and medication profile management.
- Interact with patients, providers, and facilities via a combination of inbound and outbound calls, fax, and email to promptly respond to customer inquiries.
- Manage medication renewals and change requests via fax, phone, and electronic prescribing.
- Resolve customer issues and complaints using professional communication and proactive problem-solving skills.
- Maintain a current knowledge of related policies and procedures and be comfortable speaking to current changes within the industry, organization, and department.
- Comply with Quality Assurance program to consistently meet the required expectations during each customer interaction.
What You’ll Need to Succeed
- Massachusetts Registered Pharmacy Technician License or ability to obtain a Massachusetts Technician Trainee license prior commencement of work.
- Certified Pharmacy Technician License preferred.
- Strong organizational and communication skills, both written and oral
- Retail, long-term care or mail order experience preferred, but not required.
- Ability to work a rotating schedule as determined by your manager.
- Ability to multi-task in a fast-paced team/organization setting.
- Maintain quality of work through effective and accurate documentation
- Ability to adapt effectively to frequent changes.
- Demonstrates computer acumen including Microsoft Office and data entry.
- Bilingual in English/Spanish a plus
Make A Difference With AWP
Advanced Wellness Pharmacy (AWP) is proud to be a leading provider in multi-dosed medication management serving a high-risk patient population. At AWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.
AWP is an Equal Opportunity Employer. AWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. AWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@IWPharmacy.com We will make a determination on your request for reasonable accommodation on a case-by-case basis.
