Appointment Representative

Job Title:

Appointment Representative

Department:

Supply Chain

Country:

United States of America

State/Province:

North Carolina

City:

Conover

Full/Part Time:

Full time

Job Summary:

Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with timely pickup and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast-paced environment.

Job Description:

Key Responsibilities:

• Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity
• Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems normally include truck mechanical problems, traffic or weather issues, or customer-directed shipment changes
• Maintains the company safety culture to include daily safety messages and monthly driver briefings, and helps enforce company policies to ensure DOT compliance and company requirements are being met
• Ability to efficiently assign loads on drivers to maximize profitability, customer satisfaction, and driver retention for assigned market areas, including monitoring ongoing freight optimization based on current loads in progress
• Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability
• Support other team members, as needed

Schedule:

Monday to Friday - 8:00am to 4:30pm

Qualifications:

Minimum Qualifications:

High School Diploma/GED with less than 1 year of transportation, customer service, or other relevant experience

Preferred Qualifications:

• 1-2 years of transportation, customer service, or other relevant experience

Compensation:

• The expected starting pay range for this position is between $17.35 - $21.65 per hour.
  

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Transportation/Logistics

Certifications:

Job Opening ID:

00574151 Appointment Representative (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.