Customer Service Representative

Overview:

J&O Plastics is seeking a Customer Service Representative to ensure outstanding service to our customers. This position provides a great opportunity to grow professionally, to be an integral part of a team and put innovative processes into action.

Our team shows up every day to serve our customers and vendors with focus, ingenuity, and a commitment to quality. Each and every one of our employees is an integral part of our operations, and part of what makes J&O Plastics leaders in precision injection molding. We strive to create an inclusive environment that celebrates our different lived experiences, with the hope of fostering a community atmosphere.

Duties & Responsibilities:

• Communicate with the sales team and customers to build and maintain ongoing relationships
• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
• Review, process and follow up on orders and inquiries by telephone, fax, internet, and correspondence from customers and Technical Sales Representatives. Order processing through company ERP system Plex and to include for both domestic and international customers
• Enter and retrieve information from customer portals and related systems and when necessary, enter that information into J&O systems or vice versa
• Responsible for timely customer communications (via email, internet, phone calls and fax) including but not limited to pricing information, order confirmation, shipping status / details, warranties / terms of sale, returns, and general company information
• Ensure a high level of customer satisfaction through accuracy of information and minimum response time to inquiries
• Own, manage, maintain, and accurately update customer data and files. Obtain required approvals for changes to customer-specific information when needed
• Proactively review open order reports / information and previous days shipments to provide documentation as requested to customers and internally to Manufacturing, Shipping or Sales teams
• Input, update, and manage sales information in our ERP Plex/ Electronic Data Input (EDI) management of orders
• Handle customer returns on occasion
• Assist with billing and accounting responsibilities as needed
• Maintain accurate records of daily sales activities by inputting information into our systems

Skills and Experience:

• College degree preferred but not required
• Five (5) or more years in proven customer support and order management experience, preferably in the manufacturing industry
• Excellent communication skills
• Strong problem-solving skills
• Ability to work with the latest technologies
• A passion for great customer service

About Us:

At J&O Plastics, we are experts in precision injection molding. We serve customers and vendors alike with top-tier services and abilities from our centrally located Ohio facility.

We pride ourselves on our humble beginnings and commitment to innovation. What began as a small plastic products manufacturer inside a barn in Lodi, Ohio, has now grown to a company employing over 100 people and spanning two locations- Rittman and Wadsworth, Ohio. We are thankful for our widespread success and remain dedicated to the idea that no task gets done without teamwork.

Why you will enjoy working at J&O Plastics:

• Inclusive team environment with people who support each other
• Healthcare benefits (medical, dental and vision, STD/LTD) starting on first day of employment
• Paid time off available at 90 days
• 401(k) plus company match
• Group Life Insurance (Company Paid)
• Voluntary Life Insurance
• Paid maternity/paternity leave
• Competitive wage that is paid weekly
• On the job training and career growth opportunities