What are the responsibilities and job description for the General Manager - Heavy Equipment Dealership position at Jack Doheny Company?
Position Objective
This position is responsible for the overall performance of the location, including but not limited to profitability, improvements, service, facility management, employee supervision, and equipment and fleet management.
Job Responsibilities:
Revenue and Market:
- Proactively set the agenda and engagement with sales team to regularly travel in the assigned market to drive service and parts revenues
- Meet or exceed branch percentage contribution to company projection model for revenues of the same
- Assume and be accountable for company’s brand reputation regarding all aspects of service in the geographic region
- Steadily and continuously drive profitable growth of company desired market share
Service:
- Establish and lead a sense of urgency within the facility to provide “Best-In-Class” service in a timely manner as defined by the marketplace
- Establish and maintain a proactive, ongoing and engaged dialogue with sales teams to insure equipment prep, service and parts transactions are accurate and meet customer expectations
- Monitor and insure internal and external work orders are handled in a timely and accurate manner
- Assess and assign tactical prioritization of shop work load – while actively managing efficient use of labor hours
- Ensure daily labor postings/parts postings/job costing is timely and accurate
Facility Management:
- Ensuring facility compliance with all applicable Federal, State and Local codes and laws including environmental compliance(s)
- Provide timely capital request with attendant justification (ROI)
- Establish and maintain a clean shop floor and efficiently organized work flow to maximize productivity and insure a safe work environment for employees and visitors
- Ensure facilities and grounds maintenance is adequate, consistent and cost effective
- Stock and monitor adequate shop tools and supplies
- Sourcing/securing pricing contracts with shop vendors
Personnel:
- Ensure safe operations with rigorous enforcement of safety procedures and training while maintaining a heightened awareness of potential safety issues and risk
- Manage proper staffing levels relative to workload, safety needs and labor hours to revenue relationship
- Within the Cornerstone HR model, evaluate staff and complete documented performance reviews on schedule
- Maintain current and accurate job descriptions for all direct reports
- Working with HR, administer and document corrective and progressive discipline as required
- Set high performance goals for self and others, providing active coaching and counseling to insure achievement
Equipment:
- Ensure all vehicle preparations and deliveries are coordinated with sales teams and customers
- Provide on-going customer technical support for safe operation and service diagnostics
- Allocate customer service call efficiently amongst staff
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Bachelor’s Degree Preferred
- 10 – 15 years of experience in a heavy-duty Truck Dealership environment
- Minimum of five (5) years of supervising or managing teams
- Understanding and managing to the P & L
- Proficiency with Microsoft computer software programs including Word, Excel, and Power Point
- Strong communication, interpersonal, and organizational skills
- Must have and maintain a motor vehicle license and be insurable by our insurance company standards
- Employee must be ready, willing and able to travel
- Ability to adapt to a constantly changing, heavy volume work environment
- Employee must obey the laws established in which the employee will travel or conduct business on behalf of the company
- Ability to maintain a high level of confidentiality, use discretion, and exercise good judgment
The Way We Work
- Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of company services and objectives
- Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
- Foster meaningful interaction among people through the exchange of information to produce understanding
- Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the company and its customers
- Consistently work toward the common good of the organization and encourage others to do the same
- Always conduct themselves in a professionally appropriate and respectful manner
- Apply the proper safety/security practices according to established protocols, guidelines, and policies
Travel
- > 20% of time. Travel as required by business needs determined by both parties.
The individual in this position will interact regularly with employees and managers in other departments and locations at the company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give direction to others.
We are an Equal Opportunity Employer.
