What are the responsibilities and job description for the Collections Customer Service Specialist position at Javitch Block?
Job Summary
Collections Customer Service Specialists are responsible for managing phone correspondence to customers and third parties, processing payment transactions and coordinating file maintenance to aid in account resolution.
Essential Duties and Responsibilities:
- Contact customers via outbound phone calls to initiate collections process and/or secure information
- Record and update full and complete account information to aid in account resolution
- Adhere to FDCPA and state and federal laws and regulations
- Perform various administrative duties
- Comply with policies and procedures as required
- Take in-bound calls to process payment information and/or establish reoccurring payment plans in our case management system
Knowledge, Skills and Abilities
- Education: High School Diploma or equivalency required.
- Experience: Customer Service experience preferred.
- Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to work independently and in a team environment
- Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages).
- Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes.
- Other: Ability to refer to policy and procedures when applying information and making decisions.
Work Environment
Work in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment.
Disclaimer
The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of employees assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.
JB offers a comprehensive benefits program including health insurance, 401(k) plan, life insurance, and short and long-term disability.
You can learn more about Javitch Block LLC at www.jbllc.com.
JB is a Cleveland-based law firm with additional offices in Fairlawn and Cincinnati, Ohio; Kentucky, Indiana, Texas, Tennessee and West Virginia. Our clients include taxing authorities, banks, credit unions, savings and loans, finance companies, department stores, credit card companies, medical organizations, landlords, commercial businesses, collection agencies, insurance companies, education facilities, utility companies, law firms, manufacturers, oil companies, publishing companies, radio stations, vending companies, public utilities and accounting firms.
