Property Services Manager

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

The Technical Service Manager is responsible for the overall success and management of the JBG SMITH Property Services operating unit. This role involves planning, organizing, directing, coordinating, and controlling service activities to achieve revenue goals and objectives while maintaining a strong customer focus, enhancing the brand, and driving employee engagement.

WHAT YOU'LL DO

• Oversee the Property Service unit to ensure adherence to budget and schedule in alignment with the defined scope of work.
• Coordinate, schedule, and manage work orders while supervising the daily activities of service technicians.
• Manage the procurement of all parts, equipment, and materials necessary for operations.
• Conduct job site visits and perform quality control inspections to maintain service standards.
• Oversee all aspects of quoting, proposal writing, service agreement management, and general correspondence.
• Attract, train, develop, and retain talent to foster business growth and create a positive work environment.
• Analyze financial statements and profit and loss reports for the business unit, taking decisive actions to meet and exceed performance goals.
• Plan, set, and achieve revenue and profit targets by adjusting strategies to optimize performance.
• Implement occupational safety and health program initiatives and standards to ensure a safe working environment.
• Track service requests, cancellations, service provider information, store details, and updates to ensure efficient operations.
• Provide sales support and develop/manage the unit budget to align with financial objectives.
• Build and maintain strong relationships with customers and service providers to foster collaboration and satisfaction.
• Sell new services to existing clients and arrange client meetings to explore additional opportunities.
• Perform additional duties and complete special projects as assigned, executing tasks efficiently and in a timely manner.
• As essential personnel, this position may require work beyond regular business hours, including weekends and holidays, on a scheduled, short-notice, or emergency basis.
• Operate under the general supervision of the Senior Vice President/Director of Engineering or other designated authority.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• High school diploma or GED; valid Driver's License required.
• Certification as a CFC Universal Technician from a U.S. EPA-approved program required; Journeyman HVAC License or similar trade licensure preferred.
• Minimum five years in facility operations, maintenance, or repair management, including HVAC, plumbing, electrical, and general building maintenance.
• At least seven years of specialized experience in mechanical operations, particularly with boilers, chillers, and HVAC systems in large facilities.
• Experience managing operations and service history with a computerized maintenance management system.
• Proficient in troubleshooting and repairing mechanical, electrical, and plumbing systems using appropriate tools.
• Knowledge of safe work practices and OSHA regulations; OSHA 30 training preferred.
• Intermediate proficiency in Microsoft Windows and Office (Word, Excel, Outlook) for reports and documentation; general PC and mobile device skills.
• Strong analytical skills for data collection and evaluation.
• Excellent oral and written communication skills in English; ability to perform complex arithmetic calculations.
• High energy and passion for achieving organizational goals.
• Good judgment and attention to detail for effective issue resolution.
• Ability to work under pressure, manage multiple tasks, and adapt to changing priorities.
• Professional demeanor with strong interpersonal skills for effective communication with customers and colleagues.
• Self-motivated and initiative-driven, with a desire to learn.
• Strong leadership skills to motivate and develop teams for exceptional performance and customer service.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to stand, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, taste or smell, and lift and/or move up to 50 pounds. Special vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The characteristics of the work environment described here represent the conditions an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions, provided such accommodations do not impose undue hardship on the Company.

While performing job duties, employees may be exposed to extreme temperatures in mechanical rooms, on cooling towers, or outdoors. They may also encounter wet or humid conditions, work near moving mechanical parts, and operate at heights or in precarious locations. Additionally, exposure to fumes, airborne particles, toxic or caustic chemicals, and varying outdoor weather conditions may occur. The noise level in the work environment is typically moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.