Physical Therapy Patient Service Coordinator

Jordan Young Institute, Virginia Beach, VA

Full Time Hourly Employee

Who we are:

Jordan Young Institute (JYI) is a well-respected private orthopedic practice comprised of highly trained, board-certified orthopedic surgeons, neurosurgeons, physical medicine and rehabilitation physicians, sports medicine physicians, physical therapists, and athletic trainers devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. The Jordan Young Institute is recruiting for a Physical Therapy Patient Service Coordinator.

What you will do:

• Check in and greet new and existing patients with the primary roll of customer service and patient care.
• Receive and direct incoming telephone calls.
• Accurately document messages and forward to therapists and personnel in a timely manner.
• Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls.
• Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to the JYI Billing department as appropriate for questions regarding insurance or payment issues.
• Obtain and explain insurance benefits to patients.
• Manages cancellation list, filling open slots wherever possible, and assisting in the creating of templates and PT schedules.
• Ensures patients present with required referrals and has good understanding of the PT Direct Access guidelines in VA.
• Attain insurance authorizations at the direction of the PT Auth personnel.
• Generates new patient charts, flowsheets and paperwork.
• Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
• Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes.
• Notifies therapist or aide of patient readiness in a timely manner with delivery of patient charts. Seeks assistance when appropriate to maintain optimal patient flow
• Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
• Collects co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system.
• Forwards all cash and checks to the Practice Administrator for preparation of deposit slip.
• Schedules follow up appointments as necessary
• Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
• Coordinates administrative supply orders
• Manages the rescheduling of patients when a therapist has a change in schedule
• Performs basic administrative tasks including scanning and faxing documentation
• May need to perform coverage for Physical Therapy Technicians that may include but not limited to the following:
• Wiping down the clinic tables daily.
• Responsible for putting laundry away when it arrives as well as stocking the cabinets as needed.
• Assisting the therapists with their patient as needed. This includes triaging patients to the clinic area, setting patients up on stimulators, ice, heat, bringing the therapists patient charts, copying and printing exercises, as well as any other duties as assigned.
• Helping with filing, checking in and out patients, confirming appointments, or any other front desk duties as needed.
• Maintaining detailed knowledge of practice management and other computer software as it relates to job functions.
• Maintaining patient confidentiality; complying with HIPPA and compliance guidelines established by the practice.
• Reporting any problems to management.
• Anticipates schedule of patients and helps therapist accordingly.
• Keep all areas stocked with supplies
• Other duties as assigned.

We’d love to hear from you if you:

• Have a high school diploma or greater.
• Excellent written and verbal communication skills.
• Able to multi-task and capable of remaining calm in stressful situations.
• Able to use a multi-line telephone system and the billing computer program
• Demonstrates keyboard proficiency.
• Demonstrate working knowledge of medical terminology and willing to learn various EMR systems for administrative and scheduling purposes.
• Demonstrate excellent customer service.

What we offer:

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

Equal Opportunity Employer

Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.