What are the responsibilities and job description for the Supervisor, Customer Service position at Jostens?
Supervisor, Customer Service - Printlynx
Location: Sedalia, Missouri
Provide front line customer service support for Sedalia operations and supervision of Printlynx Commercial Print team.
- Provide technical guidance and oversight to Printlynx sales representative and customer service reps
- Responsible for balancing, collections and bank deposits
- Handle escalations to ensure customer satisfaction
- Initiate job tickets
- Monitor Work in Progress
- Work with Accounting for month-end billing
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Lead Estimator answering questions for sales and customer service representative and internal departments
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Manage storefront and online system
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Work with external vendors for quotes and track outsources jobs
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Order of paper and envelope supplies and manage inventory
Required:
- High School Diploma
- 5 years’ Customer Service experience
- Knowledge of sales techniques
- Solid cash handling and math skills for estimating
- Working knowledge of full MS Office suite
- In-depth knowledge of Sedalia product offerings
- In-depth knowledge of Sedalia production processes
- Pleasant and professional telephone presence
Preferred:
- Relevent AA degree
- Print estimation knowledge/experience/training
- Experience managing vendor relationships
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