What are the responsibilities and job description for the Parts Counter Representative position at JX Truck Center?
Our Parts Counter Representatives assist both internal and external customers with solutions for their trucking needs. With opportunities from Entry Level to Experienced, this role is designed for a motivated and career-minded individual who wants the potential to earn more with the increase of knowledge and responsibility.
Pay: $17.00 - $30.00/hr. (depending on experience)
Shift: Monday - Friday, 8:00am - 4:30pm
Essential Duties and Responsibilities:
- Deliver exceptional customer service for our retail parts business.
- Greet customers and assist in parts selection.
- Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone.
- Keep customers informed on status of special order and back-order parts. Receive, locate, bill and fulfill orders. Handle customer returns.
- Deliver exceptional customer service to our Service department.
- Assist mechanics with acquiring parts. Locate and secure parts from various vendors for shop jobs.
- Help control and maintain inventory.
- All other duties as assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Competencies:
- Priority Setting
- Customer Service
- Technical Skills
Minimum Qualifications:
- High School or equivalent
- Previous customer service experience
- 3 years of Automotive or truck parts related experience
- Understands and can identify common commodity parts
- Able to perform accurate cycle-counts
- Able to order and check in parts orders
- Intermediate Computer skills
- Able to work independently
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Experience
Preferred- 1 year(s): Parts Sales
Education
Required- High School or GED or better in General
Skills
Required- Computer Skills
- Phone Skills
- Sales Skills
- Relationship Building Skills
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary : $17 - $30
