Dispatcher

Join the dedicated team at K&R Truck Sales as a Light, Medium, and Heavy Truck Towing Dispatcher. Based in West Michigan, K&R Truck Sales is a locally owned group of companies committed to delivering exceptional service and customer satisfaction. As a Dispatcher, you will play a crucial role in coordinating the efficient dispatch of towing services for heavy-duty trucks and commercial vehicles. This position offers a challenging yet rewarding environment where your communication, problem-solving skills, and industry knowledge will be highly valued. K&R Truck Sales stands out with its comprehensive service offerings, including a full-service truck dealership, body shops, parts delivery, and mobile service trucks.

Responsibilities

• Dispatch Operations: Coordinate and dispatch towing services to customers, ensuring timely and efficient responses to service calls, including 911 calls.
• Customer Service: Serve as the primary point of contact for customers needing towing services, providing excellent customer service by addressing inquiries, resolving issues, and communicating estimated arrival times.
• Scheduling: Manage and maintain the daily schedule for tow truck operators, ensuring optimal coverage and efficient routing.
• Communication: Maintain constant communication with drivers, customers, and other relevant parties to ensure smooth operations.
• Data Entry: Accurately input and maintain records of service requests, dispatch details, and other pertinent information, including billing out invoices.
• Problem-Solving: Quickly assess situations to determine the best course of action, particularly in high-pressure or emergency scenarios.
• Compliance: Ensure that all dispatch operations comply with company policies, industry regulations, and safety standards.
• Coordination with Partners: Liaise with repair shops, law enforcement, insurance companies, and other partners as needed.
• Reporting: Prepare and submit regular reports on dispatch operations, including response times, service quality, driver logs, and any incidents.
• Emergency Response: Coordinate emergency response efforts for breakdowns, accidents, or other urgent towing needs.

Qualifications

• Experience: Minimum of 3-5 years of experience as a dispatcher in the heavy truck towing or transportation industry.
• Knowledge: In-depth understanding of towing equipment, heavy-duty trucks, and relevant industry regulations.
• Technology: Proficiency in using software, GPS systems, and other relevant technology.
• Communication Skills: Strong verbal and written communication skills with the ability to manage stressful situations calmly and effectively.
• Organizational Skills: Excellent organizational abilities with a keen eye for detail.
• Problem-Solving: Ability to think quickly and make informed decisions in fast-paced environments.
• Teamwork: Ability to work collaboratively with drivers, customers, and other team members.

Benefits

• Medical, Dental, Vision Insurance
• 401K Plan
• Paid Time Off
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Health and Wellness Programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.