Brokerage Coordinator

Overview

Brokerage Coordinators are responsible to develop and maintain a profitable customer base; identify, source, qualify, and engage service providers for all Truckload Brokerage solutions; and negotiate rates and secure contracts with service providers, continually evaluating and monitoring service performance.

Responsibilities

• Provide T/L rate quotes to customers, working directly with customers on quotes and negotiate pricing for services.
• Monitor email and electronic load boards.
• Receive and process shipments according to customer needs, shipment entry, and tracking and follow up.
• Manage daily load activities through discussion with customers and carriers to ensure excellent customer service.
• Contact assigned existing and potential customers on a determined schedule to develop customer and carrier relations to increase business
• Generate business through cold calls, qualified leads from existing customers and Kelley account representatives.
• Develop, maintain and grow customer relationships to create a diverse book of business.
• Source, qualify and set up new carriers from start to finish providing timely distribution of information to teams by uploading into the TMS.
• Secure contractual agreements with new service providers prior to load execution.
• Accountable for service provider’s performance and pricing accuracy.
• Research provider performance problems and provide feedback that facilitates resolution.
• Assist Accounts Receivable department with any delinquent accounts.
• Verify and establish customer’s credit.

Qualifications

• Possess strong oral and written communication skills
• Ability to work in a fast-paced environment and prioritize tasks
• Self-motivated and possess ability to work effectively in a team environment
• Possess strong Customer Service skills
• Experience with 3PL (Preferred)
• 2-3 years brokerage/logistics experience
• Possess a strong working knowledge of Transportation Management Systems and other technology related to the brokerage industry.

Benefits

• Stable and growing organization
• Competitive yearly pay starting at $45k 
• Professional, positive and people-centered work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

sales, account manager, customer interaction, transportation, trucking, LTL, culture, family oriented, operations sales, brokerage, coordinator, logistics, 3Pl, 3rd Party Logistics, third party logistics

Salary : $45,000