Desktop Support Technician

JOB SUMMARY

We are seeking a skilled and customer-orientated Desktop Support Technician to join our IT team. The successful candidate will provide technical assistance to our employees, ensuring the smooth operation of desktop hardware, software, and network-related issues. This role is crucial in maintaining productivity and efficiency within the company by resolving technical problems promptly and effectively.

Reports To: IT Manager/Director

HOW TO QUALIFY FOR THE JOB

Educational Requirements: Associate or bachelor’s degree in computer science, Information Technology, or a related filed (preferred). High School Diploma if the applicant has relevant experience and knowledge.

EMPLOYEE BENEFITS AVAILABLE

· Provide first-level technical for hardware and software issues on desktops, laptops, printers, and other peripherals.

· Respond to and resolve help desk tickets, ensuring timely and effective solutions.

· Assist users with installation, configuration, and troubleshooting of computer systems and applications.

· Perform hardware installations, upgrades, and repairs.

· Maintain an invent of all IT equipment and ensure all systems are up-to-date and functioning properly.

· Install that all software is properly licensed and documented.

· Assist in the deployment of new software and updates.

· Troubleshoot basic network issues, including connectivity problems, and network device configuration.

· Collaborate with the network team to resolve complex network problems.

· Implement and maintain security protocols on desktops and laptops.

· Ensure compliance with company policies and IT standards.

· Assist in maintaining data backup and recovery processes.

· Provide training and support to users on various software applications and IT policies.

· Create and maintain documentation for common technical issues and solutions.

Leave Benefits, (15) Paid Holidays Medical / Dental / Vision

$25,000 Basic Life and $25,000 AD&D insurance coverage at no cost to employee

401K with 3% employer contribution, per plan requirements

WHAT ARE THE JOB REQUIREMENTS?

· Must possess a valid Oklahoma State Driver’s license and be insurable under Kiowa Tribe’s Driving Policy.

· Submit to and pass a pre-employment background check and pre-employment drug test.

· Ability to lift and carry IT equipment (up to 50 pounds)

· Ability to sit and walk for extended periods. Office setting with occasional travel to other company locations as needed.

SUBMIT TO: HR@kiowatribe.org or DROP OFF AT: 100 W. Kiowa Way, Carnegie, OK 73015 Phone: 580-654-6465

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Customer support: 3 years (Required)
• iOS: 3 years (Required)
• Windows: 3 years (Required)

License/Certification:

• Oklahoma state license (Required)

Location:

• Carnegie, OK 73015 (Required)

Ability to Relocate:

• Carnegie, OK 73015: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20