PSE Intake Specialist

Join our team at Kitsap Community Resources as a PSE Intake Specialist! This is a great opportunity to provide direct service to those in need of assistance with their energy bills. You can go home knowing you helped members of the Kitsap County community! KCR offers a great work-life balance with a Monday through Friday schedule and employer-paid benefits.

Job Title: PSE Intake Specialist
Department: Energy
Starting Wage: $20.50/hr
Position Type: Full Time, M-F, 40 hours per week, Non-Exempt
Direct Supervisor: Energy Supervisor
Work Environment: Office setting, meets with employees and clients

Job Summary

This position works directly with individuals seeking Puget Sound Energy assistance with their energy bills. Primary responsibilities include assessing client needs, screening for all PSE programs eligibility, processing client applications, identifying resources within the agency and community, and responding to all phone and email inquiries in a timely manner.

KCR Mission, Vision, & Core Values

Mission:
Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.

Vision:
We exist with a clear vision of creating a community where everyone has an opportunity to thrive.

Core Values:
Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

• Integrity – taking care to honor our commitments in an ethical manner
• Compassion – genuinely empathizing with those we serve
• Excellence – demonstrating a high level of performance in all we do
• Diversity – showing honor and respect to all individuals we serve
• Collaboration – so we seek out partnership opportunities
• Teamwork – supporting our employees and partners as we fulfill our mission

Job Requirements

Required Education/Experience/Health:

1. Required Education: High School Diploma or GED plus 1 year of experience/education in computer data entry or related field
2. Preferred Education: High School Diploma or GED plus 1 year of experience/education in social services or related field
3. Bi-lingual Spanish or other language preferred
4. Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date)

Knowledge, Skills, & Abilities:

1. Must demonstrate recognition and compassion for low-income peoples.
2. Demonstrates articulate written and verbal communication
3. Must have organizational skills
4. Has basic math skills and is able to use a calculator
5. Proficiency in the use of a personal computer to achieve the work of the position
6. Able to coordinate and track delivery of direct services.
7. Collaborates with other staff members to reach program goals

License(s) and/or Certifications:

1. Valid Washington State Driver’s License to operate company vehicles and/or utilize other vehicles for company business
2. Ability to obtain proof of insurability for operating an automobile. To operate company vehicles and/or utilize other vehicles for company business.

Essential Physical and Mental Functions

1. Position requires intermittent sitting, standing, walking, twisting, and bending
2. Must be able to lift up to 20 pounds
3. Cognitive ability to recognize and address safety concerns
4. Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.
5. Cognitive ability to discern accuracy and apply to work as necessary.

KCR Basic Expectations

1. Must be able to exhibit regular attendance
2. Conducts business and performs responsibilities with honesty, empathy, and integrity in alignment with KCR Code of Ethics
3. Demonstration of service delivery that aligns with KCR Mission, Vision, and Core Values
4. Proactively takes appropriate steps to maintain a safe, clean, healthy, and professional working environment, seeks guidance from supervision/management when there are questions

Responsibilities- Included but are not limited to

1. Ensure compliance with KCR Polices & Procedures
2. Reports to and accepts assignments from the Energy Program Supervisor and Energy Program Manager.
3. Screens clients for program eligibility for all PSE related programs.
4. Navigates and performs data entry within PSE databases and ensures files are accurate.
5. Identifies client needs, provides intake services, and advocates for clients when appropriate.
6. Maintains all required client documentation and ensures that all files are complete and accurate for audit and internal control purposes.
7. Submits pledges to the Energy Intake Specialist, Energy Supervisor and the Energy Manager.
8. Tracks all completed, pending, denied, and over income applications.
9. Maintains good working relationships with community partners and energy vendors.
10. May be required to travel to other approved locations to conduct KCR business.
11. Learns Energy reception duties and assists receptionists as needed for coverage purposes.
12. May be trained for the processing of LIHEAP files.
13. Attends and participates in program and agency staff meetings, conferences, and training sessions.

Behaviors

1. Demonstrates support of KCR efforts within the agency and community
2. Works collaboratively with supervisors, co-workers, and KCR participants
3. Displays positive attitude in the workplace
4. Takes personal responsibility for own words and actions
5. Demonstrates willingness to work toward the greater good of KCR
6. Positively contributes to the workplace culture ensuring a welcoming and inclusive environment
7. Interacts with co-workers in a positive manner
8. Proactively seeks out information and guidance in the performance of their job responsibilities.
9. Demonstrates a positive demeanor in all interactions with staff and clients and seeks guidance from supervision and management when experiencing difficulties.

Growth

1. Demonstrates a continuous quality improvement mindset through individual work, interpersonally, and in team settings
2. Establishes and communicates professional goals and demonstrates progress towards those goals which may include education, training, future career path, vertical job loading, shadowing, and job share
3. Demonstrates initiative by seeking training opportunities and completing a minimum of 15 hours of professional development each year

Work/Life Balance

KCR offers a robust benefits package to support balance between work and life outside the workplace.

1. Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
2. 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
3. 6.5% Employer Contribution to 401K after first 12-18 months of employment
4. Employee Assistance Program
5. Employee Wellness Program
6. Employee Growth & Development Training Programs
7. Communicates regularly with co-workers and supervisor/manager to relate wellness levels and awareness

All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions.

Kitsap Community Resources is an “at-will” employer.

KCR recognizes that ideas come from a diverse mix of minds, backgrounds, and experiences. KCR is committed to attracting and retaining a diverse staff, by honoring experiences, perspectives, and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status, or any other protected category under federal, state, and local law.

KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment based on any of these characteristics.

Salary : $21