What are the responsibilities and job description for the Marketing Specialist position at Hansell Tierney?

Our client, a financial institution in the South Sound, is looking for a Marketing Specialist.

POSITION SUMMARY

We are seeking a Marketing Specialist to document the current member experience journey and recommend process improvements across all touchpoints for each product / service we offer. Retention management and / or customer lifecycle marketing experience preferred. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for improving customer experience.

PRINCIPAL ACCOUNTABILITIES

Conduct a comprehensive review of all member touchpoints across various products including deposit, loan, and digital services.
Map out the end-to-end member experience journey, identifying key interactions and pain points. This will include website and mobile application messages, email messages, sms messages, and or direct mail.
Collaborate with all departments to gather insights and data related to member interactions.
Develop detailed documentation of the current member experience, including flowcharts, diagrams, and written reports.
Present findings and provide recommendations for improvements based on findings and best practices.
Contribute to effective department and organizational operations by performing other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Proven experience in customer journey mapping, marketing analysis, or a similar role.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and levels of the organization.

Strong analytical and problem-solving skills with a high degree of accuracy.

Proficient with Microsoft Office Suite software.

Understand, model, and represent KCU's Core values.

PREFERRED QUALIFICATIONS AND EDUCATION

Bachelor's degree with an emphasis in Communications, Business Administration, Marketing, Public Relations, or similar field.

CRM or retention or customer life-cycle marketing experience preferred.

Experience using Smartsheet (or other project management software).

Proven project management skills with the ability to manage multiple projects and deliverables.

SUPERVISORY STATUS

This position does not supervise others.

WORKING CONDITIONS

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required :

Must be able to remain in a stationary position for a minimum of 75% of the time

Constantly operates a computer and other office productivity machines

Occasionally ascends / descends stairs

Constantly positions self in work environment

The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions

Must be able to detect objects at a distance

On occasion will move up to 20 pounds of office objects

Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management' right to assign or reassign duties and responsibilities to this job at any time.

Location : Bremerton, WA, hybrid schedule with 2-days per week onsite.

Length of Assignment : up to 3 month contract (8-12 week project)

Compensation Range : $35 - $45 / hour depending on experience

Benefits - Three insurance levels, 401K match, sick leave, and working with a great company!

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

About Hansell Tierney :

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients' unique needs.

Salary : $35 - $45

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