Field Applications Engineer 3

Kontron is a global leader in IoT/Embedded Computing Technology (ECT). Kontron offers individual solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software and services. With its standard and customized products based on highly reliable state-of-the-art technologies, Kontron provides secure and connected applications for a wide variety of industries. As a result, customers benefit from accelerated time-to-market, lower total cost of ownership, extended product lifecycles and the best fully integrated applications.

In addition to being an established global presence with opportunities for growth, Kontron encourages communication through all levels of the organization to ensure a common direction and allow our employees to make informed decisions. Our culture has been created by the people who work here, making Kontron a fast-paced, friendly, and enjoyable workplace with competitive salaries, excellent benefits, and a flexible-shift 9/80 work (eligibility determined by department) which gives employees every other Friday off.

We have an exciting opportunity for a mid-level role as Field Applications Engineer 3 to join our Kontron Family! The Senior FAE supports the company with deep technical understanding and application of embedded computing markets and products. Vertical markets served: Primary market focus is for US Defense. But also required, on occasion, to support other markets such as Industrial, Medical, Transportation and Communication. Must have hands-on experience with board and system form factors commonly used in embedded and Defense applications, such as; VME, VPX, COM-Express, cPCI and related industry specifications such as SOSA, VITA, etc.

Essential Duties & Responsibilities

• Supports customer evaluations and issue resolution during the architectural "design-in" phase with the ultimate goal of ensuring that the customers end-product has best chance of successfully going into volume production.
• Troubleshoots, analyses and recommends Kontron products and application solutions and advises customers on all product related issues.
• Takes technical leadership role in identifying, qualifying and capturing technical "Design Wins" within assigned accounts.
• May also be involve in contributing to new Kontron product definitions, new technology initiatives and or market opportunities.
• Maintain a strong working knowledge of current and upcoming Kontron products
• Provide onsite hands-on pre & post-sales technical support as needed.
• Review customer technical requirements and check them against multiple product options; compile technical compliance matrices so the best-fit product can be effectively presented
• Interface between customers and internal engineering teams to modify standard products when necessary
• When needed, integrate and test products before shipping to customers for evaluation.
• Provide pre-sales technical support throughout customer's evaluation & system development phase
• Get customer feedback regarding future product improvements, offerings, and technical requirement trends; relay these to the product portfolio team

Qualification

• Bachelor s Degree in technical field required (i.e., Electrical Engineering, Computer Science, Mechanical Engineering, or equivalent)
• Minimum 5 - 10 years hands-on technical design, support or sales experience with computer hardware and software, to include Defense market customers and products or equivalent.
• Knowledge of microprocessor-based embedded systems (x86 and ARM), digital and analog hardware and firmware, and embedded applications.
• Background and/or hands-on experience with embedded design methodologies and various PC software including but not limited to; Windows OS's, Linux, QNX and other real-time and industry leading operating systems.
• Problem-solving skills a must. Ability to make independent judgments
• Understands technical requirements and customer base of assigned verticals and have the ability to make sound technical recommendations
• Excellent communication, presentation and customer service skills.
• Ideal candidate will reside in the Central portion of the US, but this is negotiable.
• Travel approximately 40% - 60%.

Looking for an honorable, professional, ethical, team player to work in a team environment who wants to be a contributor to the success of the organization.

Feel up to the challenge? Please apply