What are the responsibilities and job description for the Call Center Representative position at KORE1 Technologies?
KORE1, a nationwide provider of staffing and recruiting solutions, has an several openings for a Call Center Representative in Brea, Ca.
Position Summary: The Call Center Rep plays a crucial role in our patient care team by coordinating the influx of calls to process new and existing patients and answer a variety of questions. This position involves collaboration with administrative and clinical teams to ensure seamless patient experiences and robust provider relationships.
Key Responsibilities:
- Patient Referrals: Receive, organize, and process new patient referrals efficiently.
- Chart Management: Ensure patient charts are complete, updated, and accurate according to company protocols.
- Information Requests: Handle release of information requests, including retrieving and transmitting medical records with precision and confidentiality.
- Quality Assurance: Perform quality checks to ensure the accuracy and confidentiality of released information.
- Customer Service: Provide exceptional customer service, addressing client concerns proactively.
- Team Collaboration: Work collaboratively with all team members to achieve our goal of excellent patient care.
- Regulatory Compliance: Stay updated on state laws and fee structures; ensure adherence to HIPAA, state/federal regulations, and labor laws.
- Medical Records Management: Create and maintain accurate and secure medical records; code patients' medical information for reimbursement purposes.
Qualifications:
- High School Diploma (GED) required; undergraduate degree or equivalent experience preferred.
- Minimum of 2 years experience in a medical records department or similar setting.
- Must have call center experience
- Strong working knowledge of Medicare policies and procedures.
- Proficiency in Microsoft Word and Excel; experience with EMR systems.
- Excellent organizational skills and attention to detail.
- Ability to type 50 wpm and use office equipment like fax, copier, and scanner.
- Self-motivated, team player with proven customer satisfaction skills.
- Ability to multi-task in a fast-paced environment.
Pay is 22-23/hr.
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Salary : $22 - $23
