What are the responsibilities and job description for the Inside Sales Representative position at KRAIBURG TPE?
WHO WE ARE
KRAIBURG TPE (www.kraiburg-tpe.com) is a global manufacturer of thermoplastic elastomers. From its beginning in 2001 as subsidiary of the historical KRAIBURG Group founded in 1947, KRAIBURG TPE has pioneered in TPE compounds, today being the competence leader in this industry. With production sites in Germany, the US, and Malaysia the company offers a broad range of compounds for applications in the automotive, industrial, consumer, and for the strictly regulated medical sectors. The established THERMOLAST®, COPEC®, HIPEX®, and For Tec E® product lines are processed by injection molding or extrusion and provide numerous processing and product design advantages to manufacturers. KRAIBURG TPE features innovative capabilities as well as true global customer orientation, customized product solutions and reliable service. The company is certified to ISO 50001 at its headquarters in Germany and holds ISO 9001 and ISO 14001 certifications at all global sites.
Department: Sales, North American Distribution Partners
Job Summary
The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. The Inside Sales Representative will function as the primary contact, responsible for maintaining profitably growing business for North American Distribution Partners (KRAIBURG TPE customer base). This includes identifying, screening and qualifying new business opportunities to maximize KTPE’s value proposition, coordinating the follow-through needed to close new business and developing/implementing initiatives to proactively identify and prevent potential erosion of current business.
Key Functions and Responsibilities
- Provide product recommendations as needed to customers based on material needs and application requirements.
- Receive and review customer orders prior to order confirmation while screening information for accuracy and all necessary data.
- Communicate regularly and broadly, to ensure smooth cross-functional flow of information across regional sales, product development, customer service, manufacturing, and other global partners.
- Identify new business growth opportunities within assigned customer base to develop new sales following KTPE product, pricing, and market strategies.
- Establish and strengthen customer relationships.
- Understand key players, influencers throughout the value chain, applications, requirements, trends/opportunities, and needs as well as KTPE’s overall business potential at customers.
- Operate CRM and ensure accurate information is available.
- Manage a database of potential customers/inbound inquiries to identify new business opportunities within assigned region.
- Proactively follow-up to obtain customer feedback on quotes.
- Identify potential competitive threats to existing business.
- Develop, execute, and manage sales plans and budgets and forward-looking views (forecast).
- Develop and track customer information regarding, product, price, incoterms, documents, and other key data.
- Develop sales opportunities by researching and identifying potential accounts, building rapport, and providing technical solutions.
- Develop accounts by understanding and monitoring customer's buying history; suggesting related and new items; explaining technical features.
- Provide support for outside sales, as required.
- Adhere to all KRAIBURG TPE safety, travel, ethics, and Human Resource policies.
- Perform other related duties as assigned.
Qualifications
- Bachelor's degree or equivalent experience in Business
- At least of 3 years of inside sales, account management, or customer service experience
- Knowledge of plastics a plus
- Prior CRM software experience
- Excellent interpersonal communication skills
- Ability to multi-task, organize, and prioritize work
- Ability to travel to customers, up to 5-10% as needed
Kraiburg TPE Corp is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $50,000 - $62,500