Contractor Services Representative

Location: Rockford, IL Schedule: Monday – Friday, 8am-5pm onsite Salary rage: $17.72-$22.15 per hour, based on experience   What work will you perform? As the first point of contact for independent truck owner-operators' payment settlements, you will address and resolve inquiries regarding payments and related details. Your role involves researching supporting information to ensure accurate resolutions and escalating issues to the appropriate department when necessary. By focusing on effective communication and understanding the needs of internal customers, you will drive effective outcomes to payment-related inquires; fostering owner-operator retention and promoting a high level of satisfaction.   Essential Responsibilities:  Assist Landstar contracted owner-operators (Business Capacity Owner) with initiation of payment settlement concerns Document all calls that require action either within Contractor Services and/or other departments, serving as the liaison between owner operators and all associated Landstar departments  Perform follow-up calls and provide consistent monitoring of open concerns Evaluate financial statistics for owner-operators and make suggestions of how to increase net settlements Review/research owner-operator red file issues; debt balances and assist in resolution Contact owner operators to discuss and collect negative balances and unreturned pre-trip advances due to the company Provide approval/denial of financial advance requests up to $1,500 Investigate trip paperwork issues and if possible, retrieve, label, and forward for processing   Minimum Experience and Qualifications: High school diploma or general education degree (GED) required One year of customer support experience in a call center environment   Preferred Experience and Qualifications: 6 months of transportation experience 6 months prior experience with financial responsibilities   Knowledge, Skills, and Abilities: Above average phone etiquette: ability to remain objective in escalated situations, maintaining composure and professionalism. Ability to utilize internal resources for research purposes Excellent organization, communication, and documenting skills Strong mathematical skills; ability to understand financial information Working knowledge of Microsoft applications Ability to work in a time sensitive, constantly evolving environment Flexibility to work Saturday and holiday rotations as scheduled (minimal)

Salary : $18 - $22