Client Engagement Manager

This position is responsible for growing and retaining existing accounts by presenting new solutions and services to clients. This roles partners with mid and senior level management, program managers and other business development team members. This role provides customer service and onboarding support for clients in regards to vendor needs and/or vendor related issues. Additionally, the role is responsible for managing multiple aspects of Care Purchasing Services transitions. Transitions include onboarding for third-party management, acquisitions, start-ups, recapitalization, disengagements, and system conversions.

The Role:

• Present new products and services and enhance existing relationships.
• Work with program managers, business development staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.
• Field vendor related inquiries and facilitate the vendor issue resolution process with internal CPS staff.
• Act as liaison between communities and vendors using a proactive approach, analyze and rectify customer concerns within established guidelines.
• Assists in the management of the onboarding and disengagement transitions serving as the project coordinator. Effectively trouble shoots integration issues and brings concerns or repetitive process disconnects to the attention of leadership.
• Provides overall project management, including coordinating integration teams, communication, planning and execution. Works with functional leaders to identify and develop project teams.
• Coordinates debrief meetings and surveys post-transition to identify areas to improve efficiency and quality outcomes. Prepares summary reports for team review.
• Submit monthly progress reports and ensure data accuracy.
• Client issue tracking and resolution closure rates.
• Participate in monthly calls with manager to keep current on new and existing business status.
• Track and record activity on accounts and help to close deals to meet these targets through the CRM system.
• Understand the company’s goal and purpose to continue to enhance the company’s performance.
• Act as a liaison between customers and vendors.
• Performs other duties and essential functions as assigned.

Experience and Qualifications

• Bachelor’s degree in marketing, business or related field or equivalent combination of education and experience required.
• Minimum 4-6 years’ experience in account management, customer service, or related field.

Knowledge and Skills

• Proficiency in the areas of Networking, Persuasion, Prospecting, Research, Closing Skills, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals.
• Strong analytical, problem solving, and negotiation skills
• Excellent oral and written communication skills
• Strong presentation, organization and time management skills.
• Self-driven, motivated and results oriented.
• Able to work individually and as part of a team
• Strong relationship building skills
• Computer literate to include MS Word, Excel, PowerPoint, Outlook.
• Ability to work with formulas and statistical data.
• Must be detail oriented with strong organizational skills.
• Must be able to work effectively with minimal supervision
• Proficiency with Salesforce preferred

Why LCS?

Industry leader. The Nation’s third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA: LCS has earned the 2021 Top Workplaces USA award and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development and clued-in leaders, to name a few.

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 0-10%

Estimated Salary: $64,000 - $80,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors