Executive Director of Student Accounts

Summary

This position reports to the Vice President for Finance and Administrative Services and leads the Student Account team. The Executive Director will provide daily oversight of billing and collections operations and ensure goals are set and met through the use of best practices.  

Duties and Responsibilities

• Oversee the daily operations of the Student Account team, including supervising one direct report and three indirect reports.
• Works with the college’s information technology staff for optimization and automation of business office processes utilizing existing and new technologies including but not limited to Ellucian Banner, various reporting tools and 3rd party software. 
• Works closely with Financial Aid, Registrar, and other student service departments.
• Coordinates residency requirements with sponsoring school districts.
• Performs a variety of complex and technical duties involving Ellucian Banner administrative computing system and external constituents such as Touchnet and G5 reconciliations.
• Responsible for the set up and maintenance of Ellucian Banner system tables and electronic processes as they pertain to Business Office functions.
• Coordinates the data reporting needs of the Business Office and assists in the implementation of computerized processes that are required or desirable for complying with federal and state standards.
• Responsible for the Finance section of the Credit Catalog and Tuition and Fees section of LCCC Website.
• Coordinates with the Office of Financial Aid on all aid disbursement dates and voucher ending dates.
• Sets all payment due dates, payment plan installment dates, and drop dates.
• Responsible for all grant and scholarship fund transactions as they apply to student receivables.
• Reviews reconciliations and analyzes general ledger accounts affected by departmental processes.
• Oversees all student billing, non-credit billing, and payment plans.
• Responsible for managing TouchNet online payment system and online payment plan set up.
• Oversees the collection of all student and company receivables and analyzes cyclical trends to adjust processes as needed.
• Responsible for maximizing collection agencies success in collecting past due balances.
• Responsible for administering and reconciling petty cash funds.
• Responsible for all Business Office written communications, including Bursar email account.
• Coordinates year-end processes and audit schedules with the Controller for areas within the Business Office.
• Supports the Controller and other departments on Banner projects and implementations.
• Participates in Leadership Team and Data Governance Committee.
• Represents the department as needed both internally and externally.
• Develops and maintains all operations manuals for this department.
• Carries out special projects as assigned.

Qualifications:

Required

Education

Certifications

Work Experience

• Minimum of three years of direct experience working in a billing and collections environment.
• Must have supervisory experience.
• Experience with developing both transactional and analytical reports.
• Knowledge, Skills, Abilities

• Ability to understand and utilize computer information systems.
• Ability to relate effectively and diplomatically with all levels of personnel at the college, and outside contacts. 
• Self-motivation and discipline to regularly set and achieve work goals.  

• Excellent communication, organizational, interpersonal, and networking skills with large groups as well as with individuals. 

• Must possess a high level of the following work skills and behaviors:  teamwork, cooperation, initiative, customer service, high level of accuracy, analytical and problem solving skills, excellent organizational, written and oral skills, ability to work in an office with frequent interruptions and commitment to continuous professional growth in skills and knowledge. 

Preferred Qualifications

• Master’s Degree or additional credentials related to higher education and/or business management
• Community College work experience
• Ellucian Banner knowledge and reporting tools such as Argos and MS Access
• Bilingual

Salary : $74,522 - $95,327