What are the responsibilities and job description for the Account Manager position at LevelEleven?

Overview:

Ascent Cloud is a leading provider of Salesforce based solutions and provides industry leading applications for Sales and Customer facing teams. By combining the power of multiple platforms we are able to provide our customers with end-to-end solutions that help improve team performance and efficiency. We help our customers elevate their business with software built for the modern team. We are looking for Account Managers to lead the charge in this effort.

Day-to-day Responsibilities

Work with customers to drive value through the use of our products
Grow top-line revenue and customer base
Develop sales pipeline for our SaaS-based technologies
Work with existing customers on long term renewals, upselling and cross-selling
Overall focus driving greater levels of Business and Technical/Adoption health for each assigned account.

Metrics of Success

Upsell/Cross-sell: Quota objectives set annually
Renewal Rates: Quota objectives set annually
References: Asking a customer to be a reference or review on AppExchange
Referrals: Getting a customer to recommend a prospect
Live Connects: Conversations with customer contacts
Exec Live Connects: Conversations with Senior Executives at your accounts
Meet assigned A/R Aging objects set monthly

Requirements

Having a Hunter mentality: meeting and exceeding quotas, plus asking for more
Enterprise-level sales experience
Able to navigate complex companies and sales cycles
Working with customers on long term agreements
Consultative sales approach with SaaS products leveraging solution selling
Moving customers smoothly through the buying process and finalizing agreements

Expectations

High energy and customer activity levels with extra effort
Must be proactive in driving customer interaction
Strong interpersonal, presentation and deal strategy skills
Systematic but flexible, self-directed; can prioritize and manage multiple work streams
Superior writing and communication skills
Ability to travel consistently
Proficiency in Salesforce CRM
Ability to scale as company grows
Consistent positive attitude
Take full responsibility for entire account health - both business and technical/adoption
Develop self sufficiency with Ascent Cloud solution demonstrations
Use proper judgement when bringing in extended CSM and/or SE to assist with account activities