What are the responsibilities and job description for the Customer Success Associate position at LevelEleven?
"Customer Success" is the lifeblood of our business. We make software applications that are intended to make the lives of our sales and customer-facing teams easier and more productive. We are only successful if our customers are successful. We are looking for people that want to help our customers apply our technology to their business processes and do so in a collaborative, helpful, and enjoyable way.
The Customer Success Associate (CSA) is the primary point of contact for our customers. They onboard our customers, check in throughout the year, work to increase user adoption, and aim for high levels of customer satisfaction in order to have them be a customer-for-life.
This position requires strong customer service skills with the ability to manage a pipeline of small sales opportunities and drive customer retention through renewals. We are looking to add a self-starter who loves helping teams solve challenges and is not afraid to go the extra mile to improve their skill set.
Responsibilities
The Customer Success Associate (CSA) is the primary point of contact for our customers. They onboard our customers, check in throughout the year, work to increase user adoption, and aim for high levels of customer satisfaction in order to have them be a customer-for-life.
This position requires strong customer service skills with the ability to manage a pipeline of small sales opportunities and drive customer retention through renewals. We are looking to add a self-starter who loves helping teams solve challenges and is not afraid to go the extra mile to improve their skill set.
Responsibilities
- Onboard new customers by configuring their system and providing them with an understanding of how to administer the solutions they purchased.
- Act as the primary point of contact for signed customers as their dedicated CSA.
- Manage your customer portfolio year-round, providing guidance, working to improve adoption, managing the renewal process and processing add-on licenses.
- The right individual will define new responsibilities and grow within the organization.
- Handle support requests from prospective and current customers.
- Facilitate support calls and screen-shares with clients.
- Occasionally participate in trade shows (e.g. Dreamforce, local Salesforce events) as a company representative.
Qualifications
- 1-3 years relevant work experience. Entry-level applicants are welcome to apply with demonstrated balance of skills and ambition.
- Salesforce experience is a plus
- Customer Success or Account Management experience preferred.
- Excellent phone and teleconferencing (e.g. Zoom) presence.
- Ability to develop relationships with our customers.
- Strong sense of curiosity and willingness to learn new skills.
- Positive team player.
- Exceptional verbal and written communication skills.
- Excellent organizational and follow-through skills.
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