What are the responsibilities and job description for the CSR - Customer Service Representative position at LGP Equipment Rentals Inc.?
Customer Service Representative
As a valued Customer Service Representative at LGP Equipment Rentals, you will play a crucial role in providing exceptional service and support to both internal and external customers. Serving as the primary point of contact, your professionalism will be essential in this fast-paced and high-volume environment.
At LGP Equipment Rentals, we offer an exceptional workplace that fosters learning, growth, and advancement in your career. With the support of a strong management team, you will have the opportunity to achieve your goals and make a significant impact in our dynamic and engaging organization.
Your responsibilities will include, but are not limited to:
- Handling inbound customer service calls and emails, effectively addressing rental termination requests, equipment service requests, rental inquiries, billing inquiries, escalations, and more.
- Accurately logging all call details into our POR system, ensuring thorough documentation.
- Collaborating with team members to escalate after-hours emergency service and rental requests promptly.
- Adhering to established processes and call guidelines specific to each call type to ensure consistent service delivery.
- Taking on other assigned duties as needed to contribute to the overall success of the team.
Additional Duties may include:
- Providing assistance in the yard when needed.
- Moving equipment for display and security purposes.
- Instructing customers on proper equipment operation.
- Assisting other departments such as dispatch as requested.
Experience:
- Previous experience in a customer service role is preferred
- Proficient in data entry and computer skills
- Bilingual or multilingual abilities are a plus
- Excellent phone etiquette and strong communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Experience with outbound calling and sales is an advantage
Join our team as a Customer Service Representative and be part of a dynamic company that values exceptional customer service while experiencing a fulfilling career. We offer competitive pay, comprehensive training, and opportunities for career growth. We value your contributions and are committed to providing a supportive environment that enables you to excel in your role. Apply now to become part of our dedicated team!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Relocate:
- Bell Gardens, CA 90201: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21