Technical Training Administrator

Responsible for Service Training Department administrative functions to include marketing support for the Training Department, design of training materials, website development and web e-training development and administrative support.

Responsibilities

• Provide marketing support for the Service Training Department, and provide support as required for the Sales and Service Departments.
• Design promotions, documentation and presentations for Service Training Department.
• Develop and maintain Training Department website, web advertisement and web e-training site.
• Write training curriculums for customer training and prepare instruction books using Power Point, Word, Excel and/or other Microsoft programs.
• Prepare classroom training materials, classroom and hands-on training areas for factory training schools.
• Generate customer invoices and manage customer payments and deposit records.
• Maintain customer database and perform administrative duties.
• Stock, order and inventory factory service manuals.
• Process and ship factory service manuals related to dealer orders.
• Assist with housekeeping and cleanliness as required.
• Assist in coordinating training activities.
• Answer telephone and direct calls as necessary.
• Coordinate and arrange air transportation and hotel accommodations for internal based training.
• Negotiate Liebherr established rates with local hotels.
• Coordinate and arrange lunch catering for training classes. Negotiate and monitor catering service quality and cost.
• Coordinate and monitor printing vendor’s costs and negotiate savings.
• Coordinate and arrange airfare for International Travel for LCI Internal LWE training.
• Coordinate with LWE confirmations of training accommodations.
• Design and maintain POL’s spreadsheets for internal and external training expenses.
• Design, generate and deliver annual training schedules and registrations.
  
  

Competencies

• Education and experience: A combination of education and experience equivalent to an Associate’s Degree in Marketing, Advertising Design, Web Design, Communication, Graphic Design, or comparable degree and/or experience of at least one to three years.
• Ability to work and communicate well with all levels of staff inside and outside Liebherr.
• Strong organizational skills and attention to detail.
• Demonstrate discretion to handle sensitive information.
• Proficient in PC based word processing and spreadsheets.
• Experience with website development software, graphic design software, e-learning software preferred.
• Knowledge of Microsoft Power Point and Excel preferred.
• Ability to obtain and maintain a valid driver license.
  
  
  

Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.

Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)

Contact
Melissa Silva
melissa.silva@liebherr.com