Senior Manager, Court Operations

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families, where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. 

Position Overview

The Senior Court Operations Manager is responsible for overseeing and optimizing the day-to-day operations of the Court Program to ensure efficiency, quality, and compliance. This role involves implementing and introducing a new court operational process by driving improvements, overseeing teams, and collaborating with senior leadership to align business goals with operational strategies. This individual will play a key role in achieving business objectives and enhancing the firm’s performance.

Essential Job Functions & Responsibilities

Case Management and Oversight:

·           Ensure the accurate and timely processing of client cases

·           Monitor case flow to ensure deadlines are met and that cases are being handled in accordance with internal policies, legal regulations, and industry standards

·           Monitor the status of pending cases and follow-up with appropriate departments as necessary

·           Oversee the scheduling of court hearings and appointments, ensuring availability for all parties

·           Ensures team members are liaising with court personnel and government agencies to obtain necessary information or resolve scheduling conflicts

·           Prepare regular reports on case statuses, upcoming deadlines and any potential issues to senior leadership

Team Leadership:

·        Accountable for overseeing the court program in the firm and developing effective operational strategies that align with the company’s long-term goals

·        Responsible for overseeing hiring, capacity planning, training, onboarding and support for all team members to ensure high performance

·        Responsible for ensuring team is provided appropriate training, guidance and support to ensure high performance

·        Facilitate team meetings and 1:1’s with team members to review questions and share any process updates

·        Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving processes

Reporting and Metrics:

·        Establish and analyze operational performance and identify and implement process improvements to increase productivity and reduce costs

·        Work with senior leadership to establish and ensure team is tracking departmental KPIs and performance goals

·        Plan and manage operational budgets, ensuring cost-effectiveness

·        Generate and analyze reports on operational performance, identifying trends, issues and opportunities

Essential Skills, Knowledge & Abilities

·        Strong leadership and people management skills

·        Advanced proficiency in data analysis, reporting, process automation, and operational software tools

·        Demonstrated experience in process mapping and standing up a new department effectively streamlining workflows and establishing operational procedures from the ground up

·        Strong prioritization skills and the ability to manage or delegate multiple initiatives simultaneously

·        Ability to analyze complex problems and develop effective solutions with minimal supervision

Minimum Qualifications

·        Bachelor’s degree in business, management or related field preferred

·        Six or more years of related experience may substitute a degree

·        Previous experience in a call center or collections environment strongly preferred

·        6-8 years' experience in production-based environment managing large-scale operations or multiple departments

·        Lean or Six Sigma certification preferred