What are the responsibilities and job description for the Frank Productions - Security Lead position at Live Nation?
Job Summary:
Frank Productions, LLC is looking for Security Leads to join our team part-time in Madison, WI. This role will work at our Madison music venues The Majestic, the Sylvee, High Noon Saloon, and the Orpheum. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.
WHAT THIS PERSON WILL DO
- Maintain a safe, secure, and welcoming environment for staff and patrons
- Act as the point of contact for patron questions and concerns related to the venue
- Maintain and oversee operations for ingress and egress into the venue
- Lead a team of event staff to delegate tasks effectively and professionally manage challenges as they arise
- Assist with opening and closing day-of-show operations
- Identify any issues or threats within the venue and report concerns to venue management
- Assist with new employee venue trainings
- Maintain an understanding of the venue Emergency Action Plans (EAPs) and Standard Operating Procedures (SOPs) and follow accordingly
- Maintain an understanding of venue facility systems (HVAC, Life Alert, etc) to troubleshoot any issues as needed
- Communicate clearly with staff, patrons, vendors and clients about day-of-event needs
- Follow company protocol for the relevant building as communicated by venue management
- All other duties as assigned
WHAT THIS PERSON WILL BRING
- Applicable customer service skills working with a diverse set of customers
- Act as a problem-solver to act quickly and make sound decisions
- Ability to adapt and be flexible
- Ability to handle difficult situations and sensitive information with care and professionalism
- Ability to communicate effectively in a team environment that includes in-person collaboration, group communications, and instant messaging
- Excellent organizational skills and attention to detail
- Professional and friendly demeanor
- Committed to learning, and fostering an environment of diversity, equity, and inclusion
- Background check required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Performs duties while standing and walking, including ascending and descending stairs
- Utilization of hands and fingers to operate computers and office equipment
- Lifts up to 50 pounds
- Crouches, kneels, bends, and reaches frequently
- Regularly exposed to large crowds and high volumes of noise
- Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights
- Occasionally works in outdoor conditions
- Requires extended work hours
Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We’re a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations and more. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.
Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.
