Quality Assurance Complaints Associate

LNK International, Inc. is one of the nation's largest manufacturers of solid and liquid dose, over the counter (OTC) pharmaceuticals. For over 40 years, we have built a reputation for delivering the highest quality products, outstanding service and product innovation.

What sets LNK apart? We believe it is our employees. There is a commitment to quality in every department at LNK. As a member of our QA department you will be working with dedicated professionals who support and interact with all areas of the company.

Our full time employees enjoy competitive benefits including:

• 401(k) with generous employer match
• Health Insurance
• Dental Insurance
• Paid holidays
• Paid vacation

Shift: Day Shift

Responsibilities

• Provides support with all day-to-day operations of a Product Complaint Department.
• The ability to handle multiple complex projects and operational tasks while maintaining attention to detail.
• Under general supervision, responds to and documents complaints/inquiries received from the public and/or vendors.
• Documents product complaint information on an intake form, employing good documentation practices; initiates an electronic Drug Product Complaint Assessment Form.
• Researches and collects documents required to support and address a complaint file (label, tablet imprint, info about other medications, etc.)
• Prepares letters and Fed Ex envelopes to retrieve customer complaint samples.
• Communicates with consumers regarding product complaints.
• Requests, receives and tracks retention samples & batch records needed for evaluating customer complaints.
• Maintains a complaint/trending database and a visual tracking complaint dashboard.
• Prepares year-to-date statistics of all Complaint Department activities.
• Performs related duties and special projects as needed (e.g. product labels, monthly folders, etc.)

Education/Experience

• An Associate's Degree or one (1) year of quality assurance experience, or an equivalent combination of education and experience may be substituted.
• Basic English language, spelling, grammar and punctuation a must.
• Experience in a professional office environment with Customer Service, including telephone interaction with customers in response to customer inquiries.
• Knowledge of Current Good Manufacturing Practices & Food and Drug Administration regulations and requirements a plus.
• Effective verbal and written communication skills
• Strong knowledge of Microsoft Office Suite products such as Word, Excel and Outlook
• Strong organizational skills and the ability to multi-task
• Positive, enthusiastic attitude, self-motivated, and possess excellent interpersonal skills

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.

LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.