Service Dispatcher

Lonestar Forklift is an established and customer-focused material handling equipment dealership with 30 years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our loyal customers, providing comprehensive solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Lonestar Forklift is looking for a Service Dispatcher to join our team in Houston, Texas. As a Service Dispatcher, you will be responsible for overseeing Service jobs from start to finish, including scheduling and directing the work of assigned Service Technicians.

Essential Duties & Responsibilities

As the Service Dispatcher for Lonestar, your key responsibilities will include:

• Managing, coordinating, and scheduling all Service jobs required by our customers, including overseeing incoming requests and ongoing Service jobs
• Scheduling Technicians according to the provisions of the applicable Collective Agreement, utilizing the service scheduler to book appointments
• Managing incoming leads using established departmental procedures, and prioritizing incoming Service requests
• Communicating with Service and Parts team members to ensure that workloads are maximized, and customer needs are managed proactively
• Partnering with the Service Manager, including providing input regarding the performance of Service Technicians
• Maintaining contact with customers and managing payments, ensuring customer satisfaction
• Ensuring that all corporate safety initiatives and programs are followed in the field

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Post-secondary education in Sales, Business, or a related discipline
• Previous experience in a comparable role strongly preferred, including proven ability to schedule appointments and manage conflicting priorities
• Previous experience in a fast-paced and dynamic work environment
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) is required
• Superior organization skills, time management skills, and prioritization skills
• Strong interpersonal skills and proven ability to communicate with individuals at all levels of the organization
• Confident self-starter and team player
• Excellent/high-speed typing skills
• Mechanical knowledge of heavy machinery equipment is an asset, but not required

Benefits & Perks

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

This is an onsite role based in Houston, TX

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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