What are the responsibilities and job description for the Service Dispatcher position at Infinity Systems, Inc.?
The role of Dispatch is to assist the Service department technician and Service manager. This role requires a strong set of skills and is instrumental to the Service Department.
Responsibilities
- The Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees
- The Dispatcher must dispatch all area technicians and maintain the database per the company's policies and procedures
- The Dispatcher must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers
- Keep dispatch boards current at all times
- Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
- Proper purchasing and PO issuing as needed to support the team
- Follow the set process flow for managing all customer requests
- Any other duties as assigned
Qualifications