EMD Certified Dispatcher

We are looking to add a few EMD Certified Dispatchers to our dispatch team here with us at City Ambulance Service.

An EMD Certified Dispatcher position is a skilled service work that involves receiving/processing emergency and non-emergency requests for ambulance transportation, determining nature/urgency of calls, initiating appropriate personnel response or other emergency personnel action and maintaining close contact with field personnel to monitor response and needed support requirements. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of medical situations.

Duties and Responsibilities:

· Receive, process, and disseminate calls for from hospitals, care providers, nursing facilities service in an efficient manner to attain an appropriate and timely response.

· Schedule ambulance transports using a computer aided dispatch system.

· Prioritize calls according to urgency and importance

· Monitor radio communications for updates to vehicle status and use proper radio etiquette.

· Utilization of dispatch software, maps and tracking systems to dispatch appropriate vehicles and provide directions.

· Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment.

· Analyze and interpret difficult and complex patient care and personnel situations.

· Anticipate and identify problems and take initiative to prevent or correct them;

· Create and maintain a positive and cooperative working environment in stressful situations.

· Establish and maintain effective working relationships with all levels of personnel within the medical community, the Company, outside agencies, patients, and members of the community.

· Handle a significant number of stressful situations, and be able to function calmly, coolly and collectedly under all types of stressful situations.

Requirements

• EMD Certification is a MUST for this position
• High School Diploma
• Be a U.S. Citizen or eligible to work and reside in the U.S.
• Medical knowledge /experience
• Proficient in correspondence, reports and assist in the processing of documents as required
• Demonstrated proficiency with computer and related software, i.e. Word and Excel
• Excellent written and verbal communication skills
• Ability to answer telephone calls, resolve issues, provide information, and multitask
• Ability to handle confidential and sensitive information in a discreet manner
• Available to work overtime and/or varying duty hours as deemed necessary; including weekends, holidays with an excellent attendance record
• Ability to sit for long periods of time.
• Experience in an ambulance/dispatching call center preferred
• Minimum typing speed 40 wpm
• Proficient in English
• Critical thinking skills and decisive judgement within a group setting are imperative.

Job Type:

Full-time-4 (Four) 12-hour shifts per week.

Rotating Schedule

Schedule:

These are typical schedule types but are subject to change to accommodate company needs.

Days: 6 am - 6 pm

Nights: 6 pm - 6 am

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Overtime
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $20 - $22