What are the responsibilities and job description for the Part-Time Dental Concierge Agent position at Los Barrios Unidos Community Clinic?
JOB STATEMENT
The Dental Concierge Agent is a multi-functional position. It provides service as a cashier, receptionist, interviewer, and registration. At its core, this position is the face and voice of the organization as it interacts with patients when they first arrive to a clinic location.
JOB FUNCTIONS
- Welcomes and greets patients and visitors determines the nature of the visit, and directs them to their destination.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
- Verifies insurance coverage and collects co-payments and fees.
- Facilitates patient flow by recording patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Helps resolve basic customer complaints or concerns.
- Prepares daily encounters and cash collection reports, bank deposit, etc.
- Transmits information/documents to patients using computer, mail, scanners, fax machines, etc.
- Cleans and maintains equipment and work area to ensure proper functioning and safe working conditions.
- Performs other tasks as required by supervision.
MINIMUM QUALIFICATIONS
- Education:
- Minimum High School Diploma or equivalent
- Specialized Training/Certifications:
- None
- Experience:
- None
- Knowledge:
- None
- Skills:
- Basic Computer Literacy
- Data entry (10-key touch).
- Basic office software (excel, word).
- Customer Oriented
- Effective Communication
- Fluent in English
- Spanish a Strong Plus
- Abilities:
- Must be able to speak, read, write, and comprehend the English language.
- Ability to sit for majority of the shift.
- Must be able to bend or stoop.
- Must be able to lift 20 lbs. unassisted
- Must have good vision (e.g. near acuity and depth perception)
- Other:
- Must be able to periodically work on Saturdays.
- May require some local travel between different clinic locations.
- Must be able to maintain required immunizations as required by the organization.