Membership Engagement Coordinator

Loss Prevention Research Council

Position: Membership Engagement Coordinator

Job Description:

The Loss Prevention Research Council (LPRC) delivers unprecedented crime prevention R&D and year-round engagement working groups, events, cluster calls, webinars, lab visits, eNewsletters, and podcasts to its over 150 corporate members. The more each individual member, and in particular retail company members, engage with the LPRC team and fellow members in these activities, the more the entire ecosystem gains and grows.

The Membership Engagement Coordinator is responsible for creating and maintaining relationships with current and future LPRC members. This crucial position within the LPRC implements and monitors a retention plan for all LPRC members to ensure consistent engagement and membership renewal. This includes making sure all new members and their leaders are identified, the member appoints an inhouse LPRC Champions, and is included in all member engagement opportunities.

The coordinator works with the LPRC team to promote a member’s views and LPRC Community involvement, special targeted programs, and helps support Board of Advisors calls and meetings.
The coordinator also helps coordinate LPRC networking events.

Duties and Responsibilities:

• Participate in membership engagement through ongoing contact and relationship building with LPRC members and their LPRC Champions
• Implement and track the LPRC’s Member Action/Retention Plan
• Use creative competitions to promote member engagement
• Input, update, and manage stratified member contacts, cross-community engagement level, and possible dissatisfaction/flight risk level within the CRM
• Lead LPRC member CRM database accuracy and completeness/making corrections to members information as needed by leveraging all LPRC team member inputs
• Coordinate all logistics and needed research team insights for the new member onboarding program
• Inform the annual LPRC events calendar
• Serve as the primary point of contact in customer service for all members
• Coordinate efforts with the Solution Provider Engagement Coordinator to ensure all updates are captured in CRM (Zoho)
• Work with the Solution Provider Engagement Coordinator and establish tools to measure member engagement.

Knowledge and Skills:

• Customer service experience preferred
• Bachelor’s Degree
• 1-3 years of professional work experience preferred
• Working knowledge of sales in a membership organization preferred
• Excellent written and oral communication skills
• Proficiency and experience in the Microsoft Office Suite, and a CRM tool (i.e., Zoho)
• Goal, not just task, oriented
• Ability to build/maintain relationships with LPRC Members, colleagues, and the community

Loss Prevention Research Council

• Ability to work under occasional pressure to meet deadlines
• Strong critical thinking and other problem-solving skills
• Strong negotiation skills
• Advanced computer skills and experience in data base programs
• Ability to respond diplomatically to members and staff
• Ability to think strategically, understand the LPRC’s mission, objectives, member needs and wants, normal organizational dynamics for enhanced collaboration and cooperative involvement
• Working knowledge of LPRC
• Ability to work in and embrace a team environment, across various positions to achieve the goals of the organization as a whole

Starting Compensation: $45,500 - $55,500 annual salary (commensurate based on experience), health insurance and vacation time after a 90-day probationary period, SEP-IRA contribution, and annual bonus eligibility after 1 year

Benefits:

• Focused, elite organization working with multiple Fortune 50 global corporations
• Clean, fun, exciting work environment
• Health insurance (50% paid by LPRC, after successful 90-day review) with option to add dental, life, disability insurance (paid by employee).
• IMPACT Conference bonus eligibility
• Year-end bonus eligibility after first full year
• 1-week paid time off in first year (can be used after 90 days)
• 1–2-week winter break eligible (may require flexibility/some work remotely)
• Paid holidays
• Laptop provided
• Occasional team lunch and fun outings!

Future Benefits:

• 3% - 5% SEP-IRA “bonus” in second year of employment
• Eligibility for additional bonus structure evaluated periodically

Location: Gainesville, FL is a top 5 public university town surrounded by natural beauty, and repeatedly selected as a top place to live by National Geographic, Money Magazine, and other publications.

Job Type: Full-time

Pay: $45,500.00 - $55,500.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer engagment: 2 years (Preferred)
• CRM: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)

Language:

• English (Required)

Ability to Relocate:

• Gainesville, FL 32601: Relocate before starting work (Required)

Work Location: In person

Salary : $45,500 - $55,500