What are the responsibilities and job description for the Energy Services Representative position at Lumbee River EMC?
people with disabilities.
A Brief Overview
The Energy Services Representative plays a crucial role in a developing initiative aimed at providing value to
cooperative members through various energy services programs. This role is essential for delivering outstanding
member service across multiple communication channels. The representative must address requests and
complaints quickly, courteously, and clearly, ensuring effective support for energy services.
What you will do
• Deliver professional and positive service to members by assisting with their inquiries in person, over the
phone, and via email regarding energy efficiency, alternative energy sources, electric vehicles, and other
LREMC service programs.
• Enhance the member experience by providing education and support on energy usage, efficiency,
renewable resources, battery storage, electric vehicles, and distributed energy resources and programs.
• Serve as a contact for residential energy efficiency information concerning HVAC systems, lighting,
appliances, and more.
• Support and engage with members on high energy usage, program enrollment and adoption, distributed
energy resources, and other LREMC offerings.
• Address and resolve member concerns related to unusual energy usage.
• Assist in identifying and exploring options to reduce and manage energy consumption.
• Collaborate with the Energy Services Department in designing and implementing new programs and
offerings.
• Help members navigate the renewable energy interconnection process.
• Contribute to special projects, workshops, events, and miscellaneous duties aligned with corporate and
departmental objectives.
• Assist the Energy Services Specialist on energy assessments and audits.
• Participate in community events that benefit members and promote positive relations related to energy
efficiency, renewable energy, electrification, and other distributed energy resources.
• Be knowledgeable and comfortable discussing a range of energy topics.
Qualifications
• High School Diploma or equivalent Required or
• Associate's degree Business, engineering, or related field Preferred
• An equivalent combination of education and experience sufficient to successfully perform the essential
duties of the job
• 1-3 years' Experience in the electric utility industry Required
• Must have the aptitude to logically and objectively evaluate obstructions and impediments to plans and
programs, make rational independent decisions, and develop reasonable solutions to problems
• Must possess the ability to clearly and concisely communicate in exchanging information with position’s
supervisor, employees, members, and the general public in the Cooperative service area
• Must possess the ability to operate office equipment to perform data input, computer operations, manual
typing, and related activities.
• Strong proficiency in Microsoft Office Suite.
• Excellent organizational skills and superior attention to detail.
• Must have strong analytical, critical thinking, and problem-solving skills.
• Must have the ability to communicate effectively both verbally and in writing.
• Valid Driver's License Upon Hire Required
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're
looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication,
we're the right company for you.
The below disclaimers must be read in their entirety and acknowledged, by signature, as part of the application process. Please make certain that you have answered all of the questions of this employment application truthfully.
By signing below, I understand that the information provided is true and correct, and that any misstatements or omission of material facts in the application or the hiring process may result in discontinuing of the hiring process or termination of employment, no matter when discovered. I agree that the organization shall not be held liable in any respect if my employment is terminated because of false statements, answers or omissions made by me in this application.
I authorize the organization to analyze the truthfulness of all statements made on this application, complete reference checks from my current and former employers, and others that may provide information regarding my education and experiences. In addition, I give my consent for all contacted persons including current and former employers to provide information concerning this application, and I release each such person from liability for providing information to the organization.
I understand that nothing contained in this application, or the granting of an interview is intended to create an employer/employee relationship between the organization and myself either for employment or for the providing of any benefits. No promises regarding employment have been made to me unless made in writing. I further understand and agree that if I am hired, my employment would be “at will,” as defined by law where our organization operates: I would have the right to terminate my employment at any time for any reason and that the organization would retain a similar right.
I understand that any offers of employment may be contingent upon my taking and successfully passing a drug and/or alcohol test in accordance with the organization’s policy. If I refuse to submit to testing, refuse to sign the consent form, or test positive, the organization will not employ me.
I understand that any offers of employment may be contingent upon the results of a background check(s), including without limitation a criminal background check and a conviction inquiry, in accordance with the organization’s policies and state law.
