Director of Quality

BASIC FUNCTION: As the Director of Quality for a leading Transparent Armor and Commercial Architectural Glass company, you will be responsible for ensuring the highest standards of product quality, performance, and customer satisfaction. This role requires a seasoned professional with a strong background in quality management, process improvement, government contracts, and controlled manufacturing. The Director of Quality needs to instill our core values of Safety, Quality, and Delivery across all departments. This position reports to the CEO.

ESSENTIAL RESPONSIBILITIES or DUTIES:

Quality Management System Development and Sustainment:

• Develop and implement a comprehensive quality management system aligned with industry standards such as ISO 9001 and customer requirements.
• Establish and monitor key performance indicators (KPIs) to measure and improve the quality of transparent armor and architectural glass products.
• Monitor and analyze quality performance metrics to identify areas for improvement and implement appropriate corrective actions.
• Maintain accurate and up-to-date quality documentation, including standard operating procedures, test reports, and compliance records.

Manage Quality Department

• Work interdepartmentally to ensure Source Approval Requests with the Defense Logistics Agency are completed.
• Supervise the ISO application process and handle (re)certification activities.
• Use systems like Dozuki or similar to manage the quality process and integrate it effectively with Production.

Quality Control and Assurance:

• Conduct regular quality audits, inspections, and tests to ensure compliance with quality standards and specifications.
• Develop and implement quality control plans and procedures for defense glass manufacturing processes.
• Collaborate with cross-functional teams to resolve quality-related issues and implement corrective actions.
• Assist in answering NCRs using root cause analysis and seek the assistance of cross functional employees in doing so.

Supplier Quality Management:

• Develop and maintain a supplier quality management program to ensure the selection and evaluation of high-quality suppliers.
• Conduct supplier audits and assessments to ensure compliance with quality requirements.
• Collaborate with suppliers to address quality concerns and implement continuous improvement initiatives.

JOB SPECIFICATIONS:

• Bachelor's or Master's degree in a relevant field (e.g., Engineering, Quality Management).
• Must have 5 years of experience in implementing and maintaining quality management systems such as ISO 9001, including audit management.
• Must have been through previous ISO audits and successfully completed them.
• In-depth knowledge of quality control principles, methodologies, and standards.
• Most have the ability to Project Manage long term projects and see them through from beginning to end.
• Strong computer skills in the Microsoft Office family such as MS Project and QMS Software. Any knowledge in systems like Salesforce (CRM) or Syspro (ERP/MRP) a plus.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Proficiency in quality tools and techniques, including statistical analysis and process control.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong leadership abilities, with the capacity to motivate and inspire others to achieve quality objectives.
• Attention to detail and a commitment to maintaining the highest standards of quality and customer satisfaction.