Online care representative

We are seeking Online care representative. This position is responsible for working in a team environment that consistently provides world-class service while achieving and maintaining excellent operational standards, developing and cultivating customer relationships, effectively partnering with all other lines of business to eliminate obstacles and maximize opportunities.

Responsibilities:

• Respond to customer inquiries via phone and email.
• Work with other departments to resolve customer inquiries and concerns.
• Assist with collections and A/R tasks.
• Meet email processing and call handling metrics.
• Assist with various administrative duties as assigned.

• Able to communicate effectively in both written and verbal form.
• Able to maintain excellent attendance and an upbeat attitude.
• Proficient with research and problem-solving regarding order resolution and billing.
• Excellent customer service and follow up skills.
• Able to function on an independent basis and as part of a cohesive team.
• Ability to prioritize workload in a timely and professional manner.
• High School Diploma/GED Preferred.
• Preferred 2 years of customer service and/or reception experience, but not required.

• Competitive starting pay
• Career advancement opportunities
• Annual merit raises
• A robust benefit package (healthcare, dental, vision insurance, life and LTD)
• 401(K) & company contributions
• Education reimbursement
• Paid time off and company holidays.