Job Description
Job Description
Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.
We're Looking For A : Customer Care Representative
Remote : Alabama, Arizona, Arkansas, California, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Texas, Utah, and Wyoming
Training Schedule : Paid virtual training (4-5 weeks)
- 8 : 00 AM to 4 : 30 PM MST Monday-Friday
Call Center Hours of Operation : All shifts include one or both weekend days
7 : 00AM-6 : 00PM MST Monday-Friday7 : 00AM-5 : 00PM MST Saturday / SundayThe Golden Difference. How are we different from other companies?
Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependentsEmployee Stock Ownership Plan (You're part owner of GCC). Learn more.401k retirement contribution with company matching up to 3.5%10 days of paid vacation, 6 days of paid sick time plus holidaysMassive room for professional growth and results-based pay increasesActually fun virtual & in-person eventsWhat You'll Be Doing :
Use multiple systems simultaneously to resolve customer inquiries efficientlyResearch and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorilyAddress customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfactionEngage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicableCorrect / update customer information accurately as needed to ensure current and reliable recordsDocument customer requests and actions taken on the customer's account to ensure comprehensive and precise account recordsEfficiently fulfill customer order requests to enhance their experience and encourage repeat businessAssist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experienceMeet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfactionProvide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfactionFollow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfactionPreferred Qualifications (Note : These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.) :
High school diploma or GED1-2 Years in a customer service role1 year customer service in a contact center setting (preferred)Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred)Working knowledge of call center systems and / or workflowsWe will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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