What are the responsibilities and job description for the Customer Care Representative, Remote Customer Care - Amazon Pharmacy position at Amazon?
Description
As a Customer Care Representative, you will play an essential role in empowering our customers to
take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This role will require you
to work a variable reduced hour schedule that may start and end outside of normal business
hours. This position is 30-39 hours per week, but may require additional or fewer hours due to
business requirements.
everydaybetter
Key job responsibilities
- Virtually assist customers and other advisors over the phone, email, and on the web with
billing / insurance verification, product, or service questions
interaction
with pharmacist and pharmacy staff if clinical advisement is necessary
environment
build a long-term relationship
Basic Qualifications
High school diploma or equivalent (must be 18 years of age or older)
6 months of professional experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice
Submit and pass a pre-employment drug test in order to be considered
Preferred Qualifications
1 year of relevant phone or email customer service experience
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working in healthcare environment
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as a team member
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
