What are the responsibilities and job description for the Service Supervisor position at MacQueen?
Job Details
Description
We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.
Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.
We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.
We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.
We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.
A Service Supervisor for MacQueen is responsible for working alongside the Service Manager assisting with scheduling, assigning, directing, and monitoring service work for the branch location.
Essential Duties
MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.
Qualifications
0" style="display: none;">
Skills
0">
0">
0" style="display: none;">
Behaviors
0">
0">
:
0" style="display: none;">
Motivations
0">
0">
:
0" style="display: none;">
Education
0">
0">
0" style="display: none;">
Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
0">
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Description
We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.
Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.
We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.
We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.
We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.
A Service Supervisor for MacQueen is responsible for working alongside the Service Manager assisting with scheduling, assigning, directing, and monitoring service work for the branch location.
Essential Duties
- Support Service Manager in supervising the Service WIP daily to meet department goals through prioritization of work, appropriate scheduling of resources, and customer experience management.
- Communicates with customers, managers, and sales reps daily regarding scheduling, quoting, and repairing of equipment
- Estimate all service work to be performed in CDK; invoice work orders as completed and approved by customers.
- Assist the Service Manager and support team to ensure and monitor the department’s compliance with all safety and environmental health guidelines.
- Support in the day-to-day supervision of Service department staff to include but not limited to assigning work, providing guidance, measurement, and oversight of all service transactions.
- Other duties as assigned.
- Technical
- Functional knowledge of all key operating systems to include critical product applications.
- Ability to read and interpret documents related to branch operations
- Functional knowledge of key product systems, products, and components
- Interpersonal
- Ability to develop and maintain healthy relationships with Branch and Company staff
- Ability to develop and maintain healthy relationships with customers and effectively resolves any service-related disputes
- Effectively communicate in various environments and settings through multiple channels
- Positional
- Create safe, positive work environment for employees.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Interpretation of a variety of instructions furnished in written, oral, diagram, or schedule form
- Organizational
- Understanding of financial performance inputs and familiarization with financial definitions: GM, OpEx, OpInc & EBITDA
- Understanding of interdepartmental relationships and effectively manage outcomes across departments
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- High school diploma or equivalent
- Minimum 2 years’ experience in a related industry
- Valid driver’s license with acceptable driving record
- This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.
- 2-year technical degree in related field
- Direct industry experience
- Recordable Incident Rate
- Technician Proficiency
- NPS
- Service Revenue vs Plan
- Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently
- Occasional repetitive motion and grasping
- Occasional climbing to reach areas on equipment or racks
- Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently
- Typically sits, grasp items and performs keyboarding for frequent operation of a computer
- Exposure to typical machine shop physical hazards which may include moving mechanical parts
MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.
Qualifications
0" style="display: none;">
Skills
0">
0">
0" style="display: none;">
Behaviors
0">
0">
:
0" style="display: none;">
Motivations
0">
0">
:
0" style="display: none;">
Education
0">
0">
0" style="display: none;">
Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
0">
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
