What are the responsibilities and job description for the Credit Resolution Specialist position at Maine Savings Federal Credit Union?
Credit Resolution Specialist
The role of the Credit Resolution Specialist is to preserve the credit union's assets by controlling all types of delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent account. Ensures that the Credit Union's professional image is maintained.
The role of the Credit Resolution Specialist is to preserve the credit union's assets by controlling all types of delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent account. Ensures that the Credit Union's professional image is maintained.
Essential Functions & Responsibilities:
- Contacts delinquent accounts by phone, letter, e-mail, text; takes appropriate action to bring current. Remain knowledgeable of Credit Union products and services, especially payment options.
- Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful. Performs Skip Tracing and handles member Credit Disputes.
- Maintains accurate files and reports on all collections activity. Retrieve and review delinquency reports and performs general ledger balancing.
- Participates at legal proceedings as required.
- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
- Performs other job related duties as assigned.
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and solid communication skills are essential elements of the job. Work involves much sensitive/confidential personal contact with others inside and/or outside the Credit Union for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Must work well in a team environment and have the ability to multi-task, negotiate and possess strong phone etiquette and interpersonal skills. Strong computer literacy including a windows environment.
Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more!
We are a growing modern financial institution offering members a full range of financial services. With over 38,000 members and over $700,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 11 branches, nearly 150 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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