What are the responsibilities and job description for the Call Center Representative (On-Site) position at Mainely Tubs?

Job Type

Full-time

Description

Elevate Customer Satisfaction with Mainely Tubs!

Are you a customer service expert with a knack for problem solving? Mainely Tubs is seeking a dedicated Onsite Customer Support Specialist to join our team. If you have a passion for providing exceptional service, we want to hear from you!

Key Responsibilities :

Customer Connection : Handle incoming calls and emails from customers seeking service for their hot tubs, swim spas, and saunas
Troubleshooting Specialist : Effectively troubleshoot customer inquiries and schedule water care and service requests, demonstrating strong problem-solving skills.
Educator : Educate customers on water care services and contract packages, providing valuable insights to enhance their experience.
Grievance Resolution Specialist : Manage complaints and resolve customer grievances related to service issues, ensuring a positive customer outcome.
Team Collaborator : Provide support to field technicians, assisting with scheduling and addressing other customer-related issues to ensure a smooth service process.

Requirements

Customer Service Experience : Three to five years of experience in customer service and / or related positions, demonstrating a track record of excellence.

Education : High school diploma and / or equivalent.

Problem-Solving Pro : Strong problem solving and troubleshooting skills, with the ability to think critically and find effective solutions.

Service Recovery Expert : Ability to de-escalate situations and provide service recovery, turning challenges into opportunities for customer satisfaction.

Schedule : Availability to work a Tuesday through Saturday schedule.

Why Join Mainely Tubs :

Hands-On Learning : Gain practical experience and knowledge in a supportive environment.

Team Setting : Join a team of experienced professionals who are passionate about what they do. We work hard, support each other, and celebrate successes together.

Benefits : We are 100% employee owned and all team members begin receiving annual grants of company stock in their second year. Other benefits include health insurance, 401(k) with match, paid time off and more.

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Call Center Representative (On-Site)

What are the responsibilities and job description for the Call Center Representative (On-Site) position at Mainely Tubs?

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Job openings at Mainely Tubs

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