Outlets Assistant General Manager

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The Assistant General Manager will oversee all daily operations of the food and beverage outlets, ensuring exceptional service and high-quality standards are met consistently while maintaining a strong team environment. This role will involve managing staff, resolving guest issues, maintaining inventory, and ensuring compliance with all health and safety regulations. The Assistant General Manager will act as the right hand to the Senior Assistant General Manager, Outlet(s) General Manager, and Director of F&B, taking on additional responsibilities and leadership tasks as needed.

Essential Functions

• Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Chips Sports Pub, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
• Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
• Assist the Senior AGM and General Manager with any functions within the restaurants and banquet functions as needed
• Manage the restaurant from the arrival to the completion of the experience to ensure positive guest retention
• Responsible for the daily function of the restaurant operations
• Open and close shifts in accordance with the managers’ checklist
• Conduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc.
• Ensure team is in proper uniform/approved attire
• Rotate server stations in a fair manner
• Solve issues such as call outs or any other daily issues that should arise with team members
• Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience
• Ensure that scheduled functions are complete and are set up accurately
• Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
• Find solutions to guest issues such as quality of food and service, long wait times, etc.
• Ensure guest privacy and security by correctly following hotel procedures
• Attempt to limit problems and liability related to customers' drinking by following TIPS practices
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Monitor beverage staff to ensure proper portion control and maintain low beverage cost
• Follow SafeStaff sanitary compliance throughout all areas
• Monitor payroll hours and the flow of business, making cuts appropriately as to not negatively affect the level of service
• Ensure daily side work has been completed prior to staff leaving
• Communicate any issues with managers and the next shift
• Create a positive atmosphere for guest relations and teamwork
• Assist in maintaining a motivated, interactive, positive team
• Maintain professionalism with all team members, managers, and guests
• Ensure team members are treated fairly and equitably; prioritize team member retention
• Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource’s assistance
• Strive daily to improve service skills with all team members within the department
• Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach
• Monitor and track team member performance to ensure a “whole picture” review session
• Maintain a professional working relationship and promote open lines of communication with all Luminary Hotel management and team members
• Communicate and maintain positive inter-departmental relations
• Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Director of Food & Beverage when required
• Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met
• Review all F&B team members’ hours worked for payroll compilation and submit to accounting on a timely basis
• Control costs by conducting daily/monthly par checks and inventory to review portion control and reduce waste
• Assist General Manager with Month End Inventory as well as any other any other inventory requests as directed by General Manager or Director of F&B
• Work with Senior AGM to maintain required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting weekly/monthly inventories on a timely basis.
• Maintain and monitor “Lost and Found” procedures and policies according to standards
• Responsible for sales and profit in the area
• Comply at all times with Hotel's standards and regulations to encourage safe and efficient hotel operations
• Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
• Maintain compliance with Hotel core values
• Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule
• Cover Senior AGM & General Manager shifts on their days off
• Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
• Attend meetings as necessary
  
  

Hotel Performance

• Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors
  
  

Education & Experience

• Previous experience in a food and beverage management role
• 2 years degree or higher preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office programs a must, Marriott systems a plus
  
  

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift, bend, and carry 25 lbs.
• Ability to climb stairs
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as needed
  
  

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  
  

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
  
  

Part-time Associate Benefits

• All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement
  
  

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.