What are the responsibilities and job description for the 2025 Digital Banking Intern position at Make Your Move?
Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
This position requires the ability to work in the Salem, MA offices.
Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.
Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.
Summer Intern Assignment
The intern program at Salem Five Bank is a paid summer internship. Internships are open to college students completing their sophomore or junior years. This is a five day per week assignment, (M-F) 8:30 a.m. to 5:00 p.m. (2025 program dates are Tuesday, May 27, 2025 through Friday, August 8, 2025.)
During the assignment, the intern will have the opportunity to work with members of the Digital Delivery and Support Teams to gain a working knowledge of department roles and responsibilities, business routines, processes, and the overall scope of customer facing digital banking solutions managed by a centralized shared services team within a community bank organization. You will also be exposed to a wide range of internal departments that Digital Delivery and Support work with to plan, manage and execute their goals and objectives. Throughout the internship, the intern will participate in Salem Five meetings and events and contribute to specific projects in progress.
The intern will join the team after completing an Intern Orientation on their first day.
Day 1
The intern will meet with a representative from Human Resources for orientation to the company. The intern will then meet with Rob Ames, SVP Digital Delivery & Support Leader and Nicole Costa, VP Digital Commerce Manager, who will provide an overview of the department and provide the intern with their Week 1 schedule. The intern will report to Nicole Costa throughout the internship program. A lunch will be scheduled and introductions to other team members will be made over the course of the first week to learn about each member’s role and responsibilities within the department.
Duration of Program
The intern will be involved with several initiatives over the duration of the program. The intern will function similarly to an entry-level employee, supporting the team as needed throughout the assignment. (Examples may include the following):
Daily Work: A broad range of activities including digital banking product analytics, data analytics and project related assignments. He/She will also participate in a wide variety of business meetings on a regular basis. We will provide exposure to both longer-term initiatives as well as day-to-day deliverables.
Projects/Assignments: The intern will be exposed to Digital Banking initiatives that involve enhancing and managing Salem Five’s online account opening platform, online/mobile banking solutions, ePayment tools and related customer support functions. Examples include:
- Assisting with new releases of online account opening feature/functionality, online/mobile banking upgrades which involve hands-on testing
- Exposure to digital banking product management metrics and reporting including the ability to assist with analysis as requested
- Identifying user experience enhancements for digital products
- Creation of UI/UX workflow documentation
- Collect and document digital banking industry trends for analysis
- Complete competitor bank analysis assignment
- Participate in project meetings and complete assigned project related tasks
- Review advanced digital banking problem resolution use cases and provide feedback
- Review digital banking website and provide feedback and assessment
Development Activities/Program Schedule:
Week 1: Introductions and department overview presentations
Weeks 2-4: Consumer Digital Banking
Weeks 5-6: Corporate and Small Business Digital Banking
Week 7-8: Digital Banking Support Teams
Week 9: Industry/Competitive Digital Banking Analysis
Week 10: Digital Banking Website Assessment
Week 11: Wrap up presentations/assigned work
Intern Professional Development Opportunities
During the internship period, the intern will have the opportunity to:
- Learn how digital banking channels are managed and supported
- Interact with different members of the organization and understand the business from a practitioner’s perspective
- Develop business relationships and networking opportunities
- Learn about trends in digital banking technology, user interfaces, software, platform, hardware, and data
- Turn data into actionable insights
Skills and Mindset Desired for the Position
To be considered and to be successful, we will be seeking the following:
- Technology savvy with experience using digital banking tools and keen interest in emerging technologies
- Passionate about building functional and engaging user experiences
- Professional demeanor and passion for learning
- Can-do attitude with high energy, ability to multi-task, and willingness to work on a variety of initiatives simultaneously
- Critical thinker with strong attention to detail
- Strong data and process analytical skills
- Resourceful self-starter with the ability to work on assignments independently
Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.
Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.
